Strategic Technical Account Manager – TAM

🕒 Março 4

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $174.240 - $217.800 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🧑‍🔧 Gerente de Conta Técnica

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DigitalOcean

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

☁️ SaaS

SaaS • Cloud Computing

A DigitalOcean é um provedor de infraestrutura em nuvem que oferece um conjunto de produtos e serviços para que desenvolvedores construam, implantem e dimensionem aplicações. Sua plataforma disponibiliza tutoriais abrangentes, materiais de referência e documentação de suporte para ajudar os usuários a gerenciar recursos de forma eficiente usando suas ferramentas de API e CLI. Com recursos como Droplets (máquinas virtuais), bancos de dados gerenciados, Kubernetes e um marketplace de aplicações de terceiros, a DigitalOcean prioriza simplicidade e desempenho. Atende tanto desenvolvedores individuais quanto organizações de maior porte que buscam soluções em nuvem fáceis de implementar e gerenciar.

Descrição

• Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders. • Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders. • Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure. • Engage with C-level and VP-level contacts with confidence, clarity, and authority. • Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities. • Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level. • Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean. • Assist customers with architectural planning, workload migration, performance tuning, and incident response. • Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs. • Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts. • Identify opportunities for workload expansion, cost optimization, and operational efficiency. • Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.

🎯 Requisitos

• 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent). • Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders. • Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment. • Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms. • Strong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible). • Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases. • Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc. • Comfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).

🏖️ Benefícios

• Employee Assistance Program • Local Employee Meetups • Flexible time off policy • Reimbursement for relevant conferences, training, and education • Access to LinkedIn Learning's 10,000+ courses • Competitive array of benefits