Technical Account Manager

🕒 Fevereiro 25

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Ping Identity

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

🔒 Cibersegurança

☁️ SaaS

🏢 Corporativo

💰 $35.000.000 Series F - Ping Identity em 2014-09

Cybersecurity • SaaS • Enterprise

A Content Conspiracy é uma agência de copywriting e design criativo. A empresa é especializada na produção de uma ampla gama de serviços de conteúdo e design que ajudam marcas a se destacar e a fazer sua voz ser ouvida. Suas ofertas incluem copywriting e edição para diversos fins, como relatórios anuais, histórias de marca e textos para web (web copy), além de serviços de conteúdo criativo e design, como design de logo e identidade visual, infográficos e web design. A Content Conspiracy também oferece serviços de treinamento e design instrucional por meio de workshops personalizados e treinamentos de comunicação empresarial. A empresa, ágil e remota, atua em Bengaluru, Mumbai e Boston, atendendo a uma grande variedade de clientes no mundo todo.

Descrição

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs • Facilitate visibility into company’s product roadmap to help educate and engage customers • Assist with over-the-shoulder configuration help on features and flows • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer • Provide customers with ad-hoc training to help build the skills in the 'most needed' areas • Engage in the escalation and priority of support tickets created by clients in the program as needed • Provide product demonstrations of Ping technologies • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved • Provide feedback to Product Management for future products or enhancements based on trends and requirements • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

🎯 Requisitos

• Understanding of Java and knowledge of web technologies • Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role • Strong verbal and written communication skills • Strong organizational skills • Experience with SFDC or equivalent CRM systems • Ability to manage proactive and reactive tasks effectively • Proven track record in managing relationships with large enterprise clients • Experience with Identity Management, Access Management or Federation • On-call may be a requirement for this position

🏖️ Benefícios

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)