Senior Technical Account Manager, Public Sector

🕒 Fevereiro 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $190.000 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍🔧 Gerente de Conta Técnica

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Truv

SiteLinkedInTodas as Vagas

51 - 200 funcionários

A Truv desbloqueia o poder dos dados autorizados por consumidores para capacitar as organizações a tomarem decisões seguras. Com as conexões de API mais seguras e confiáveis para contas de folha de pagamento, permite a verificação de renda, emprego e seguros para credores, enquanto os consumidores se beneficiam de aprovações mais rápidas e uma experiência geral melhor. Como uma solução completa que impulsiona a verificação de renda, emprego e seguros para a força de trabalho dos EUA, integra-se com mais de 50 provedores de folha de pagamento e 9.200 empregadores diretamente (10 vezes a média do setor), incluindo 120 milhões de americanos que trabalham, 96% das empresas da Fortune 1000, 95% do Governo Federal e 83% das maiores organizações privadas dos EUA.

Descrição

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. • Create and deliver training programs for customer teams. • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. • Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

🎯 Requisitos

• 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS • Proven track record at early-stage startups (50-200 employees) • Minimum 5 year tenure in previous positions, demonstrating stability and impact • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture • Enterprise account management or customer management experience essential • Strong analytical and problem-solving capabilities • Outstanding communication skills with ability to explain technical concepts to various audiences • Bachelor's degree in Computer Science, Engineering, or related field

🏖️ Benefícios

• Competitive salary and equity package. • Fully Remote. • Health, dental, and vision benefits. • 401(k) • Flexible time off. • Regular team events and collaboration opportunities. • Work with cutting-edge technology and innovative customers. • Learn from experienced leadership team from top tech companies. • High-impact role with clear growth trajectory. • Opportunity to shape the future of financial data access.