Technical Account Manager

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Astra Finance

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💳 Fintech

💸 Finanças

☁️ SaaS

Fintech • Finance • SaaS

Astra Finance é uma plataforma de pagamentos tudo-em-um que fornece uma API para processar pagamentos instantâneos entre contas bancárias e cartões. É projetada para equipes de produto que buscam incorporar soluções de pagamento seguras e rápidas enquanto minimizam o risco de fraudes e falhas. Com funcionalidades como desembolsos instantâneos, opções de pagamentos e transferências ACH aceleradas, a Astra Finance oferece uma solução completa de processamento de pagamentos, sendo uma escolha ideal para empresas fintech que desejam otimizar sua infraestrutura de pagamentos.

Descrição

• Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. • Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. • Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. • Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. • Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. • Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.

🎯 Requisitos

• 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus) • Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools • Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues • Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations • Experience with support systems like Zendesk (or similar ticketing platforms) • A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams • A proactive, detail-oriented approach and willingness to document solutions and processes for future use • Proactive mindset - you seek out ways to improve systems and enable others • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience.

🏖️ Benefícios

• Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) • Remote-first culture with flexible working arrangements • Small team, big impact - your work directly shapes our entire platform infrastructure • Professional growth - lead infrastructure decisions for a scaling fintech platform • Modern tech stack - work with cutting-edge cloud technologies • Mission-driven - build infrastructure that powers financial innovation