Technical Account Manager

Vaga não está no LinkedIn

🕒 Novembro 17, 2025

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $130.000 - $170.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍🔧 Gerente de Conta Técnica

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Truv

SiteLinkedInTodas as Vagas

51 - 200 funcionários

A Truv desbloqueia o poder dos dados autorizados por consumidores para capacitar as organizações a tomarem decisões seguras. Com as conexões de API mais seguras e confiáveis para contas de folha de pagamento, permite a verificação de renda, emprego e seguros para credores, enquanto os consumidores se beneficiam de aprovações mais rápidas e uma experiência geral melhor. Como uma solução completa que impulsiona a verificação de renda, emprego e seguros para a força de trabalho dos EUA, integra-se com mais de 50 provedores de folha de pagamento e 9.200 empregadores diretamente (10 vezes a média do setor), incluindo 120 milhões de americanos que trabalham, 96% das empresas da Fortune 1000, 95% do Governo Federal e 83% das maiores organizações privadas dos EUA.

Descrição

• Serve as the primary technical point of contact for assigned Encompass enterprise clients, owning the post-sales technical relationship and ensuring successful implementation, configuration, and ongoing optimization of the Encompass platform. • Develop and maintain technical account plans that align Encompass capabilities with each customer’s mortgage workflows, compliance requirements, and long-term business objectives. • Lead end-to-end onboarding and solution delivery, including Encompass environment setup, customizations, integrations (APIs, SDK, web services), and workflow automation, collaborating closely with client technical teams and internal engineering resources. • Build and deliver targeted training programs to help customer teams effectively use Encompass features, custom tools, and integrated solutions. • Proactively troubleshoot issues and address technical risks before they affect loan processing or customer satisfaction. Conduct regular technical reviews, pipeline health checks, and performance assessments to ensure optimal Encompass utilization. • Monitor customer usage data, custom workflows, and integration performance to identify opportunities for improved efficiency, feature expansion, or additional Encompass modules. • Partner with Product and Engineering to advocate for customer needs, share insights from customer implementations, and provide feedback on Encompass enhancements or API/SDK improvements. • Document technical best practices, workflow standards, and custom configuration guidelines to support internal knowledge sharing and consistent delivery. • Guide customers through Encompass updates, new feature releases, compliance changes, and required technical adjustments to maintain platform stability and regulatory readiness.

🎯 Requisitos

• 5+ years of experience in technical customer success, solutions engineering, Encompass administration/development, or a similar customer-facing technical role within B2B SaaS, mortgage technology, or lending operations. • Demonstrated success supporting enterprise mortgage clients, preferably in early-stage or high-growth environments (50–200 employees), with the ability to operate autonomously and build processes from the ground up. • Strong tenure in previous roles (5+ years in prior positions), reflecting stability, ownership, and long-term impact across customer accounts or technical programs. • Solid technical foundation with hands-on experience in APIs, Encompass SDK, ICE Developer Connect APIs, LOS integrations, data mapping, automation workflows, and enterprise software systems. • Proven experience managing strategic enterprise accounts, engaging with both technical and business stakeholders, and driving adoption of Encompass configurations, automations, and integrated tools. • Strong analytical and problem-solving skills