Technical Account Manager

Vaga não está no LinkedIn

🕒 Outubro 24, 2025

🌵 Arizona – Remoto

🌵 Arizona – Remote

💵 $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍🔧 Gerente de Conta Técnica

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Trapp Technology

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2007

🔒 Cibersegurança

🤝 B2B

🏢 Corporativo

Cybersecurity • B2B • Enterprise

A Trapp Technology é uma provedora de serviços de TI gerenciados e hospedagem em nuvem que oferece segurança 24/7, hospedagem de aplicativos em nuvem e suporte de TI para clientes de pequeno, médio porte e corporativos. A empresa oferece desktops virtuais hospedados e hospedagem de aplicativos ERP/contabilidade, serviços de TI gerenciados e suporte técnico, além de um conjunto de ofertas de cibersegurança, incluindo SIEM gerenciado ArmorPoint, gestão de SOC, varredura de vulnerabilidades, proteção de endpoints, resposta a incidentes e consultoria de conformidade (PCI, HIPAA, NIST). A Trapp foca em clientes empresariais com soluções profissionais de serviços, consultoria e hospedagem personalizada.

Descrição

• Build strong relationships with assigned client portfolio to understand their technical environments and business objectives, advising on how ArmorPoint solutions can best meet their needs. • Serve as primary technical liaison between assigned client portfolio and ArmorPoint teams (e.g., Operations, Product, Engineering) resolving complex technical issues and advocating for client needs. • Conduct regular technical health assessment meetings (ArmorPoint Technical Reviews), compiling and presenting operational metrics, strategic recommendations, and value demonstrations to showcase the ROI of ArmorPoint services. • Lead technical discussions, demos, and orientations for client technical stakeholders and business executives, ensuring comprehensive understanding and maximizing utilization of the ArmorPoint product and services. • Guide clients on best practices for deployment, configuration, and management of ArmorPoint services, ensuring optimal use and alignment with their security objectives. • Monitor client environments via SIEM/EDR telemetry to identify emerging threats, troubleshoot issues, and recommend optimization opportunities. • Identify and drive upsell and cross-sell opportunities that address client needs, supporting account growth and retention. • Collaborate with the Operations team to refine processes, playbooks, and service delivery based on client feedback and observed trends. • Create and maintain technical documentation, runbooks, post-incident reports, architecture diagrams, and knowledge base articles, relevant to client-specific needs. • Provide actionable feedback to the Product team, helping shape the ArmorPoint product and service roadmap based on recurring client objectives and frontline observations. • Develop and deliver technical training and enablement to channel partners, enabling them to effectively provide ongoing technical account management to their own clients. • Manage, maintain, and report on client satisfaction (CSAT), driving initiatives to enhance overall customer satisfaction. • Maintain expert-level knowledge of ArmorPoint's SIEM platform and integrated EDR solutions (SentinelOne, CrowdStrike, Cybereason, etc.) to defend against competitive threats through technical differentiation and value demonstration. • Support cross-functional initiatives as a technical subject-matter expert, ensuring the client's technical perspective is represented. • Represent ArmorPoint at industry events, webinars, or client advisory sessions as needed.

🎯 Requisitos

• High School Diploma or GED equivalent, required • Minimum of 3 years in a client-facing technical security role (Sales Engineer, Customer Success Engineer, Client Development, Account Manager or equivalent experience) • Minimum 2 years hands-on with SIEM and EDR • Minimum 2 years supporting SOC operations • Must have technical experience/knowledge in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac • Proven ability to present and communicate complex technical security concepts and tailor deliverables to client-facing technical teams and executive audiences • Preferred certifications: Security+, PMP, or equivalent certifications/work experiences. • Reliable high-speed internet connection and backup internet solution • Proactive, strong attention to detail, and excellent soft skills for cross-team collaboration • High aptitude in security technology and business acumen • Excellent written and verbal communication skills • Exceptional organization and time management skills. • Consistently execute and deliver on tasks on time. • Ability to manage multiple tasks and deadlines in a fast-paced environment • Independent, self-starter, team player with a positive attitude