Technical Account Manager I

🕒 Fevereiro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $78.000 - $116.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🧑‍🔧 Gerente de Conta Técnica

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Demandbase

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2005

🤝 B2B

☁️ SaaS

🤖 Inteligência Artificial

B2B • SaaS • Artificial Intelligence

A Demandbase é uma plataforma de IA voltada para pipeline B2B que ajuda equipes de go-to-market (marketing, vendas, operações de receita e sucesso do cliente) a identificar, priorizar e engajar grupos de compra para acelerar o pipeline e a receita. A plataforma SaaS unifica dados de primeira, segunda e terceira partes, fornece detecção de intenção, identificação de contas e grupos de compra, personalização web, publicidade e orquestração em todo o stack tecnológico, oferecendo insights acionáveis impulsionados por IA para conduzir marketing e vendas baseados em contas em escala.

Descrição

• Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs. • Assist with customer onboarding, integrations, and configuration activities following established best practices. • Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution. • Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption. • Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering. • Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity. • Communicate technical concepts clearly to customers, with support from more senior team members as needed. • Build product and domain expertise in CRM, marketing automation, and Demandbase integrations.

🎯 Requisitos

• 2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar • Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.) • Basic understanding of SaaS concepts, integrations, and data flows • Strong problem-solving skills with the ability to follow documented processes and best practices • Clear written and verbal communication skills and a willingness to learn how to engage customers effectively • Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.

🏖️ Benefícios

• options for up to 100% paid Medical and Vision premiums for employees • flexible PTO policy • paid holidays • access to mental health and wellness resources • 401(k) with pre-tax, after tax, and roth options • short-term/long-term disability • life insurance • other great benefits