Technical Account Manager, Terminal

🕒 Março 3

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍🔧 Gerente de Conta Técnica

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Stripe

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💳 Fintech

🛍️ Comércio Eletrônico

🤝 B2B

💰 Venture Round em 2021-05

Fintech • eCommerce • B2B

A Stripe é uma plataforma de infraestrutura financeira para empresas. Milhões de empresas—desde as maiores corporações do mundo até as startups mais ambiciosas—usam a Stripe para aceitar pagamentos, aumentar sua receita e acelerar novas oportunidades de negócios. Com sedes em São Francisco e Dublin, a empresa visa aumentar o PIB da internet.

Descrição

• Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers. • Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting. • Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window. • Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope. • Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately. • Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome. • Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks. • Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments. • Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.

🎯 Requisitos

• 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent) • Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments. • Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations. • Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions. • Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams. • Hands-on experience with mobile (iOS/Android) or web SDKs for payments, • Practical troubleshooting skills for networking, device pairing, and cross-system payment flows. • Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development