Senior Client Success Manager

Vaga não está no LinkedIn

🕒 Março 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $101.000 - $161.500 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Ameresco

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

⚡ Energia

🏛️ Governo

Energy • Utilities • Government

A Ameresco é um dos principais integradores de tecnologia limpa e desenvolvedores, proprietários e operadores de ativos de energia renovável. A empresa é envolvida na implementação de medidas de eficiência energética e modernizações de infraestrutura, ao mesmo tempo que constrói e opera recursos de energia distribuída. A empresa faz parcerias com vários setores, incluindo governos federais, estaduais e locais, concessionárias, instituições de saúde, educacionais, autoridades habitacionais e clientes comerciais e industriais para fornecer soluções de energia sustentável. Com operações nos EUA, Canadá, Reino Unido e Europa, a Ameresco foca em avançar na transição para energia limpa com seu amplo conjunto de tecnologias inteligentes, eficientes em termos de energia e soluções financeiras.

Descrição

• Serve as the primary trusted advisor and point of contact for a portfolio of high-value enterprise accounts, building and maintaining strong C-level and key stakeholder relationships. • Drive customer success by deeply understanding each client's business objectives, operational processes, financial goals, and industry challenges, then aligning our solutions to deliver measurable ROI. • Optimize and document client business processes, identifying improvement opportunities, recommending best practices, and collaborating on process redesign where applicable. • Apply strong knowledge of accounting principles (e.g., revenue recognition, cost allocation, financial reporting, accruals) to support clients in financial modeling, billing accuracy, compliance, and value realization discussions. • Manage end-to-end service delivery, coordinating internal teams (Professional Services, Support, Product, Finance) to meet SLAs, resolve escalated issues, and proactively mitigate risks. • Conduct regular Executive Business Reviews (EBRs), QBRs, and strategic planning sessions to review performance metrics, showcase value delivered, identify expansion opportunities, and align on future roadmaps. • Monitor account health using leading indicators; proactively identify at-risk accounts and develop retention strategies to minimize churn. • Identify and pursue upsell/cross-sell opportunities in collaboration with Sales and Account teams, contributing to revenue growth targets. • Serve as the voice of the customer internally, providing actionable feedback to Product, Engineering, and Leadership teams to influence roadmap priorities, and Other duties as assigned.

🎯 Requisitos

• 7+ years of progressive experience in Client/Customer Success, Account Management, or Consulting roles • at least 4+ years focused on enterprise-level customers (typically $1M+ ARR or equivalent) • Bachelor's degree in Business, Finance, Accounting, Engineering, or related field (MBA or advanced degree is a plus) • Proven track record of managing large, complex accounts in B2B environments (SaaS, technology platforms, energy/tech, utilities, or professional services preferred) • Strong business process expertise — experience mapping, analyzing, and optimizing operational workflows including software development requirements • Solid understanding of accounting principles (GAAP/IFRS), financial operations, and how technology impacts financial processes and reporting • Data-driven mindset with strong analytical abilities; comfortable using CRM/CS tools (e.g., Salesforce, Gainsight, Tableau) to track health scores, usage, and ROI metrics.

🏖️ Benefícios

• health insurance • retirement plans • paid time off • performance incentives • bonuses