Customer Success Manager

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TRACTIAN

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏭 Manufatura

💼 Consultoria

📦 Logística

Manufacturing • Consulting • Logistics

TRACTIAN é uma empresa especializada em Asset Performance Management (APM), oferecendo soluções líderes de mercado para garantir zero downtime em plantas industriais. Com produtos como Smart Trac Condition Monitoring & Auto Diagnosis e TracOS™ Maintenance Management Software, a TRACTIAN permite que gestores de plantas prevejam falhas, evitem paradas e gerenciem ativos com eficiência. Suas soluções também focam em eficiência energética, transformando dados de consumo de energia em lucro. A TRACTIAN colabora com setores como automotivo, mineração, óleo e gás e farmacêutico, oferecendo insights avançados e diagnósticos com IA para aumentar a confiabilidade das máquinas e a eficiência operacional.

Descrição

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives; • Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; • Drive customer accounts growth by delivering successful ROI and relationship building; • Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects.

🎯 Requisitos

• Business-driven mindset and customer facing experience; • More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; • Experience in management of projects and small teams; • Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. • Strong analytical and problem-solving skills, with a focus on continuous improvement. • Bachelor’s degree in Engineering or a related field. • Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. • Valid driver's license with a good standing record.

🏖️ Benefícios

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.