Director of Customer Success, Growth

🕒 Junho 25

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Amperon

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚡ Energia

🤖 Inteligência Artificial

☁️ SaaS

💰 $7.000.000 Series A em 2022-05

Energy • Artificial Intelligence • SaaS

A Amperon é uma empresa especializada em soluções de previsão baseadas em inteligência artificial para rastrear, planejar e otimizar as necessidades energéticas nos mercados de energia em evolução. Ela fornece previsões e análises precisas de eletricidade para melhorar a confiabilidade da rede, gerenciar riscos financeiros, otimizar o uso de energia renovável e acelerar os esforços de descarbonização. Por meio de seus produtos, como previsões de demanda, previsões de geração renovável e previsões de preços, a Amperon auxilia os participantes do mercado de energia com precisão avançada e modelagem de cenários. A tecnologia da empresa envolve infraestrutura de dados, otimização de modelos e algoritmos de IA de aprendizado contínuo, oferecendo precisão de previsão líder no setor. A Amperon é conhecida por suas capacidades de integração perfeita, respeito aos padrões de segurança e apoio a iniciativas de transformação digital no setor de energia.

Descrição

• Leading, coaching, and developing the Customer Success Managers and Analysts. Hiring, growing, and getting the best out of each of them. This is the heart of the job. • Owning the entire customer book. Your team manages sections day to day; every account rolls up to you, and you stay close to the ones that matter most. • Owning gross dollar retention (GDR), the number you are measured on: customer health, success plans, interventions, and quarterbacking every renewal. Sales runs the commercial close; you run the retention play behind it. • Reading retention risk before it surfaces in a renewal, mobilizing to fix it, and giving Sales and Finance a read they can fold into the forecast they own. • Partnering with Sales on expansion: spotting and qualifying growth signals, handing them pipeline they can act on, and planning and running renewals together. • Being the voice of the customer inside Amperon: turning real usage and feedback into a direct line to Product and Markets & Technical Services. • Modernizing how the team works: sharpening health scoring, the retention motion, and the tooling, and bringing AI into the CS playbook as the business grows.

🎯 Requisitos

• Led and coached a Customer Success and/or Account Management team (3+ years managing people, across a couple of roles). • Owned a retention or churn number in B2B SaaS or Data-as-a-Service, and partnered with Sales on renewals and expansion. You read account health early and act on it. • Strong commercial instincts: you understand retention economics and recognize an expansion opportunity when you are in a customer conversation. • Worked across teams without needing authority to do it (with Product, Engineering, and Data Science). • Executive presence when an account calls for it, and ease in the weeds with the people who use the product every day. • Comfort with data: enough fluency with the tools your team lives in (SQL, Python, Snowflake) to lead well in a data-science product. • Fluency using AI tools like Claude or ChatGPT to work faster, and the instinct to push your team to do the same. • Energy or electricity-markets background is a real plus, but we will teach the domain to the right leader. • We care more about how you have led than how big your past accounts were.

🏖️ Benefícios

• Competitive salary plus stock option package. • Medical, dental and vision insurance • Family planning benefits through Carrot which includes IVF plus preservation treatments, adoption and gender affirming care • Annual company retreat - e still believe human interaction is a good thing • 401(k) - we offer it, though we don't currently match contributions • Flexible PTO policy – take what you need, when you need it • Remote first work environment