Client Success Executive – National Accounts

🕒 Junho 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $115.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Centivo

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🏥 Saúde

🛡️ Seguros

⚕️ Seguro de Saúde

Healthcare • Insurance • Healthcare Insurance

A Centivo é uma inovadora fornecedora de planos de saúde para empregadores auto-segurados que foca em entregar cuidados de saúde de alta qualidade a um custo acessível. A empresa acredita no poder do atendimento primário para melhorar os resultados de saúde e reduzir custos. A Centivo oferece planos com atendimento primário gratuito, sem franquias e co-pagamentos baixos e previsíveis, incentivando, assim, os membros a utilizarem seus benefícios de saúde sem sobrecarga financeira. Os planos são elaborados para atender a rigorosos padrões de preço e qualidade, promovendo um forte relacionamento com os provedores de atendimento primário e integrando opções de atendimento virtual. A abordagem da Centivo é projetada para reduzir as despesas médicas gerais, ao mesmo tempo em que melhora a experiência de saúde tanto para empregadores quanto para empregados.

Descrição

• Serve as the primary executive point of contact and trusted advisor for a portfolio of large, national self-funded employer clients, owning the overall health, satisfaction, and growth of each relationship. • Build and maintain multi-threaded relationships across client organizations — including C-suite, VP-level HR and Benefits leaders, and Finance stakeholders — through proactive, strategic engagement and a deep understanding of each client’s business priorities. • Engage regularly with brokers, consultants, and benefits advisors aligned to national accounts, serving as a knowledgeable partner who reinforces the value of the Centivo solution at every touchpoint. • Identify and drive opportunities to expand and deepen each client relationship, including increased enrollment, plan design enhancements, geographic growth, and new program adoption. • Champion the client’s voice internally, advocating for their priorities across Centivo’s product, clinical, operations, and executive leadership teams. • Lead the end-to-end renewal strategy for each national account, developing a client-specific approach that demonstrates measurable plan performance, validates savings against benchmarks, and positions Centivo for long-term retention. • Design and deliver executive-level renewal presentations and business reviews that translate complex data — including claims analytics, cost benchmarking, clinical outcomes, and member engagement metrics — into a compelling, consultative narrative tailored to each client’s goals. • Proactively identify and mitigate retention risks well in advance of renewal windows, drawing on stakeholder intelligence, utilization trends, and account health signals. • Act as a strategic consultant to clients evaluating plan design changes, benefit expansions, or program enhancements, providing informed recommendations grounded in Centivo’s data and industry best practices. • Represent the client success experience in finalist presentations and strategic sales pursuits, providing prospective national account clients with confidence in Centivo’s service model. • Orchestrate a seamless, high-touch service experience for national accounts, coordinating across Centivo’s internal teams and vendor ecosystem to ensure exceptional delivery across all plan components — including member engagement, claims operations, PBM, provider network, and reporting. • Establish clear operating rhythms, escalation protocols, and communication standards with each client, ensuring consistent and proactive account management throughout the plan year. • Personally oversee the identification, tracking, and resolution of high-stakes client issues — including claims discrepancies, executive-level member escalations, and provider disputes — mobilizing the right resources and maintaining transparent client communication throughout. • Leverage deep knowledge of self-funded plan administration and health plan operations to educate clients, contextualize plan data, and proactively address questions before they become concerns. • Drive a data-informed account management approach, using plan analytics, population health trends, and benchmarking data to proactively surface insights and shape client conversations. • Oversee the preparation and delivery of customized performance reporting and executive dashboards for national account clients, ensuring that data is presented clearly, accurately, and in a format that informs strategic decisions. • Collaborate with internal analytics, clinical, and product teams to develop account-specific reporting that reflects each client’s defined success metrics and organizational priorities. • Monitor emerging data signals — including high-cost claimants, utilization patterns, and care gap trends — and translate findings into actionable recommendations for plan sponsors. • Serve as an ambassador for Centivo’s brand and mission within each national account, ensuring that the client’s internal teams, employees, and leadership understand the full value of the Centivo solution. • Maintain a deep understanding of the competitive landscape for large, self-funded employers — including alternative funding models, TPA trends, and evolving broker/consultant expectations — to strengthen Centivo’s positioning within your book of business. • Contribute insights from national account relationships to Centivo’s product and market strategy, serving as a key conduit between large client needs and internal roadmap priorities.

🎯 Requisitos

• Bachelor’s degree or equivalent experience required; advanced degree preferred • 10 years of health plan or employee benefits experience, with significant exposure to large, self-funded employer accounts • 7 years in a client success, account management, or client-facing consulting role, with demonstrated experience managing national or enterprise-level accounts • Proven track record of retaining and growing complex, high-revenue employer relationships • Deep knowledge of self-funded health plan administration, including TPA operations, plan design, claims management, and benefit program structure • Experience navigating large employer organizations at the executive level, with strong executive presence and the ability to engage C-suite and VP-level stakeholders with credibility and confidence

🏖️ Benefícios

• Offers Equity • Offers Bonus