Site Reliability Engineer

🕒 Setembro 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $106.029 - $118.503 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

🦅 Patrocina Visto H1B

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Ancestry

Ancestry

1001 - 5000 funcionários

Fundada em 1983

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A Ancestry é uma empresa voltada para o consumidor, especializada em história familiar, que ajuda as pessoas a descobrir, preservar e compartilhar suas histórias familiares por meio de ferramentas de genealogia online, registros históricos e testes de DNA para consumidores. A empresa opera uma plataforma baseada em assinatura e oferece produtos de e-commerce (como kits de DNA), mantém um grande banco de dados de DNA de consumidores e combina tecnologia, ciência de dados e conteúdo para impulsionar descobertas pessoais e pesquisas. A Ancestry enfatiza a experiência do cliente, a diversidade e a inclusão, empregando equipes globais em áreas relacionadas a produto, engenharia, marketing e ciência.

Descrição

• Maintain high site availability and the best customer experience • Resolve complex technical problems • Create and improve operational procedures • Facilitate communication during incidents • Participate in active incidents • Develop in-house tooling and leverage AI agentic workflows • Provide frontline technical support for cloud infrastructure, databases, and network systems • Analyze monitoring data and act on patterns, outliers, and anomalies • Partner with development teams to reduce issue detection and resolution time • Manage incident bridges with on-call support groups and executives during outages • Report incident cases through automation tools and ticket tracking systems • Research, proof, and author technical documentation • Create and maintain AI agentic workflow context • Assist with automation and tool development to reduce toil • Participate independently and collaboratively in team meetings and projects • Work some holidays in a 24x7x365 Command Center operation

🎯 Requisitos

• 4+ years in a continual, high-availability enterprise production environment • 4+ years managing and monitoring AWS technologies and services with tools such as New Relic or AWS Application Signals • 2+ years in an enterprise-level NOC or Command Center environment • 2+ years developing AI agentic workflows • Knowledge of prompt engineering, context management, and AI SDLC best practices • 4+ years in scripting, automation, and software development • Knowledge of programming languages such as Python, Java, Bash, and PowerShell • Logical thought processes through new technologies, systems, concepts, and procedures • Ability to use reports and data to improve operational results • Ability to document issues using defined processes • Understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques • Understanding of virtualization technologies • Knowledge of hardware- or software-based firewalls, load balancers, intrusion detection systems, and proxy servers • Knowledge of relational and NoSQL database query languages, including MSSQL, MySQL, Cassandra, and CouchDB • Knowledge of CI/CD tools such as Harness, Chef, or Puppet • Availability to cover other shifts, including days, weekends, and holidays • Ability to work the 10 pm–6 am MST Monday–Thursday night shift • Background check required for job offers

🏖️ Benefícios

• Eligibility for bonus • Equity • Comprehensive health, dental, and vision benefits • Location-flexible work approach: nearest office, home, or hybrid (subject to restrictions) • Competitive compensation • Collaborative workplace • Opportunity to make a meaningful difference

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