Director of Account Management

🕒 4 dias atrás

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Ancora Education

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

📚 Educação

⚕️ Seguro de Saúde

Education • Healthcare Insurance • Professional Development

A Ancora Education é líder na oferta de programas de educação e treinamento vocacional focados em carreiras. Com uma rede de instituições em 22 localidades de campus e diversas opções online, a Ancora Education capacita indivíduos através do desenvolvimento de habilidades em diversas áreas, incluindo saúde aliada, tecnologia da informação, ofícios profissionais e estudos de negócios. Sua missão é inspirar e apoiar estudantes adultos e parceiros de força de trabalho por meio de soluções de aprendizagem flexíveis que atendem às demandas atuais do mercado.

Descrição

• Conducts both front-line account management activity and is responsible for the leadership of the Account Management Department • Manage inbound and outbound communication with partners/clients, coordinate meetings, and support onboarding and ongoing engagement • Ensure that account management operations are executed in alignment with all applicable regulatory guidelines, internal policies, and standards of conduct • Assess the team’s technical and relationship management skill sets and deliver training and coaching to drive continuous improvement • Lead regular team meetings to review performance, pipeline activity, client needs, and expectations • Establish work schedules and coverage plans to ensure appropriate staffing and responsiveness to partner and client needs • Play a key role in ensuring a smooth transition from initial engagement or onboarding through ongoing account support and retention • Provide departmental updates through reports, discussions, and meetings with senior leadership • Deliver performance evaluations and ongoing feedback • Other duties as assigned

🎯 Requisitos

• Associates’ degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education or at least 2 years of account management and/or management experience. • A minimum of 2 years customer service and/or management experience with preference given to those with direct educational admissions experience. • Demonstration of highest levels of integrity and professionalism in all aspects, including appearance, demeanor, and attitude • Demonstrated leadership skills including the ability to develop, motivate, and lead staff • Capability to prioritize, accept responsibility, and work within deadlines • Ability to lead and work in an observation/coaching style environment • Creativity and ability to work independently • Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers • Strong computer software skills including Google Suite. • Must have past records of integrity that would ensure compliance with accrediting standards and applicable federal, state, and local requirements.