Field Services Engineer

🕒 Maio 17

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷🏻‍♀️ Engenheiro

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ANDRITZ

SiteLinkedInTodas as Vagas

10.000+ funcionários

🚀 Aeroespacial

Environment & Energy • Aerospace • Manufacturing

A ANDRITZ é líder global no fornecimento de equipamentos, sistemas e serviços para diversos setores, incluindo geração hidrelétrica, celulose e papel e processamento de metais. A empresa é especializada em oferecer soluções sustentáveis e eficientes que aumentam a produtividade e impulsionam a inovação. Com forte compromisso com pesquisa e desenvolvimento, a ANDRITZ busca liderar em tecnologia e serviços para seus clientes em todo o mundo.

Descrição

• Perform a wide range of project- and service-related tasks for customers • Installing, commissioning, and starting up new systems • Delivering lifecycle support services • Responding to customer service inquiries • Resolving technical issues • Serving as a subject matter expert for our line of SMART Products • Ensuring high customer satisfaction for North American SMART product customers • Collaborating with other team members • Providing regular updates to customers regarding the status of their projects and service inquiries • Preparing and maintaining technical reports in accordance with project scope or service inquiry requirements • Ensuring that all project and service work is completed in compliance with company policies and procedures • Participating in training and professional development programs to stay up to date with new products and technologies

🎯 Requisitos

• Associate's degree in electronics, engineering, mechatronics or related field preferred • Minimum of 5 years of experience in customer service or technical support roles • Understanding of the pulp and paper manufacturing process is preferred, in particular paper machine operations • Experience with data communications links between PLC and DCS (Modbus, OPC, Ethernet IP, etc) • Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences • Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently • Experience with instrumentation and electrification, including installation, troubleshooting and repair • Ability to work independently as well as in a team environment • Must have a valid driver's license and be able to travel to customer sites as needed

🏖️ Benefícios

• Health insurance • Paid time off • Flexible work hours • Professional development opportunities