Director of Engagement – Retention

🕒 Julho 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $170.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Ansible Health

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2021

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

A AnsibleHealth é uma clínica médica virtual liderada por médicos, especializada no cuidado de pacientes com condições crônicas, como DPOC e ICC. Oferecendo consultas remotas e planos de tratamento personalizados, a AnsibleHealth permite que os pacientes gerenciem sua saúde de forma conveniente a partir de casa. A clínica aceita a maioria dos planos de saúde principais, incluindo Medicare e Medicaid, e enfatiza opções de cuidados econômicas. Por meio de soluções inovadoras de saúde virtual, a AnsibleHealth visa melhorar os resultados dos pacientes e aumentar a qualidade de vida daqueles com problemas de saúde crônicos.

Descrição

• Own the end-to-end patient engagement and retention strategy across the full lifecycle — from initial onboarding and early activation through sustained program participation and graduation. • Develop and manage a Patient Lifecycle Model that enables segment-level targeting, behavioral nudges, and lifecycle-stage interventions tailored to the unique needs of chronically ill populations. • Define, track, and report on core retention KPIs including enrollment conversion, 30/60/90-day retention rates, program completion, session attendance, disenrollment drivers, NPS, and patient-reported outcomes. • Build and iterate on proactive outreach programs and re-engagement campaigns to identify at-risk patients early and intervene before disengagement or disenrollment. • Partner closely with clinical teams — nurse practitioners, respiratory therapists, exercise physiologists, and care managers — to embed engagement best practices into daily care workflows and touchpoints. • Collaborate with Product and Engineering to shape patient-facing features, communication tools, and platform improvements that drive habitual engagement and reduce friction. • Work with the Growth and Partnerships team to align acquisition messaging with realistic program expectations, improving the quality of incoming referrals and reducing early-stage attrition. • Coordinate with Finance and Analytics to quantify the revenue impact of retention improvements and build data-informed business cases for new initiatives. • Establish a rigorous measurement framework for engagement and retention, moving beyond vanity metrics to actionable insights that influence clinical and operational decisions. • Conduct root-cause analysis of patient churn through data mining, patient surveys, exit interviews, and clinician feedback — translating findings into concrete process improvements. • Design and run A/B tests, cohort analyses, and pilot programs to validate engagement hypotheses before scaling. • Build, mentor, and lead a high-performing engagement and retention team as the organization scales, including specialists in patient outreach, lifecycle marketing, and engagement analytics. • Champion a patient-obsessed culture across the organization, ensuring that the voice of the patient informs every strategic and tactical decision. • Report directly to executive leadership, providing clear visibility into engagement health and strategic recommendations at the board level.

🎯 Requisitos

• 7+ years of progressive experience in patient engagement, retention, customer success, lifecycle management, or growth operations — with at least 3 years in a healthcare, telehealth, or health-tech environment. • 3+ years of experience in a people-management or leadership capacity, with a demonstrated ability to build and scale teams. • Deep familiarity with value-based care models, chronic care management (CCM), remote patient monitoring (RPM), or similar care delivery frameworks. • Strong analytical skills with hands-on experience using data tools (e.g., SQL, Tableau, Looker, Excel) to define KPIs, run analyses, and inform strategy. • Proven track record of meaningfully improving retention rates, reducing churn, or increasing engagement in a measurable, data-driven way. • Exceptional cross-functional communication skills — comfortable presenting to clinical teams, engineering squads, and executive leadership alike. • Bachelor's degree in Healthcare Administration, Business, Public Health, Marketing, or a related field.

🏖️ Benefícios

• Base Salary: $160,000 – $170,000 annually, commensurate with experience and qualifications. • Equity: Eligible for stock option grants — you will have a direct ownership stake in the company's trajectory. • Bonus: Eligible for performance-based cash bonuses tied to engagement and retention milestones. • Remote-first: Work from anywhere in the United States with flexible scheduling. • Benefits: Medical, dental, and vision coverage; paid time off; professional development support. • Impact: Directly improve the lives of patients with serious chronic diseases — the work you do here matters.