SharePoint Product Support Engineer

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🕒 Dezembro 27, 2025

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Appficiency Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏢 Corporativo

☁️ SaaS

🚗 Transporte

Enterprise • SaaS • Transport

Appficiency Inc. é uma Parceira de Aliança NetSuite e Parceira do SuiteDeveloper Network global e premiada, especializada em implementações de NetSuite, recuperação de projetos, customizações, integrações e serviços de suporte. Reconhecida por criar o primeiro bundle NetSuite for Construction, a Appficiency oferece soluções sob medida para setores como Construção, Manufatura, Transporte e Logística, Publicidade, Mídia e Editorial. A empresa desenvolve SuiteApps nativos na plataforma NetSuite para ampliar a funcionalidade e atender a necessidades específicas de cada setor. Com foco em entregar soluções de software escaláveis e flexíveis, a Appficiency está comprometida em ajudar as empresas a ter sucesso, aproveitando seus sistemas de tecnologia de forma mais eficaz.

Descrição

• Play a key role in supporting customers to ensure they successfully use and benefit from the Appficiency NS products & Microsoft 365 products • Work closely with more experienced customer success managers and other internal teams to deliver a seamless customer experience • Help customers maximize the value of their NS systems • Address and resolve customer issues promptly and effectively as an escalation point for customer support and CSA's • Gather customer feedback to improve the products or service and enhance the overall customer experience • Respond to ticket and support requests for all customers and help manage the ticket to its resolution within defined SLA's • Work with other teams, such as customer success, development, sales and marketing, to ensure customer support tickets are resolved within SLAs • Maintain accurate records of customer tickets, and solutions, and report on key metrics for ticket response times and ticket trends • Create and edit existing knowledge base articles and video content • Represent customer needs and interests within the company to drive product roadmap and service improvements • Test Bug resolutions and Change requests for the customers to ensure they meet their needs

🎯 Requisitos

• 3+ years in technical support or help desk experience, preferably at a SaaS company • Degree in computer science/engineering, or equivalent work experience • Creative troubleshooter, with an analytical approach to problem solving • Strong written and verbal communication skills, highly organized and capable of multitasking • Self-motivated and can work autonomously in a high-speed environment • An owner’s mindset - you don’t shy away from the hard stuff • 2+ years experience in Microsoft 365 - understand the admin side • 2+ years experience in NetSuite • Previously worked with third party platform and marketplaces

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities