Senior Renewals Manager

🕒 Abril 17

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Appriss Retail

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🛒 Varejo

🤖 Inteligência Artificial

🔐 Segurança

Retail • Artificial Intelligence • Security

Appriss Retail é uma empresa especializada em fornecer soluções para prevenir fraudes e perdas no setor de varejo. Há mais de 25 anos, eles ajudam varejistas a proteger seus lucros contra devoluções fraudulentas e abusivas, reivindicações e ajustes. Suas soluções, como Appriss Secure, Appriss Engage e Appriss Incident, utilizam análises baseadas em IA e análise de transações em tempo real para identificar e resolver casos de perda ou erosão de margem. Appriss Retail é confiável por mais de 60 dos 100 principais varejistas dos EUA.

Descrição

• own the renewal process end-to-end — quoting, revising, reporting, and closing renewal opportunities in close partnership with Customer Success and Account Executive teams. • partner closely with CSMs and Account Executives to develop account-specific renewal approaches that protect and grow revenue. • maintain accurate renewal pipeline forecasting and retention rate projections; your expertise in anticipating risk and managing transaction volume will be critical to securing revenue and mitigating churn. • build and maintain frameworks for renewal strategy, pricing conversations, and commercial best practices that the broader team can leverage. • support and drive systematic pricing improvements across the renewal portfolio in partnership with account teams. • partner with CSMs when an account needs commercial support to navigate a renewal — the CSM owns the relationship and surfaces the risk; you bring the commercial expertise to help work through it. • play a central role in the 2026–2027 pricing and packaging initiative — helping existing customers navigate new commercial structures as we evolve our product suite. • KPI tracking and regular reporting to the CCO on renewal performance, forecast accuracy, and retention outcomes.

🎯 Requisitos

• 7+ years in a commercial role — renewal management, account management, or B2B sales — with a track record of driving strong retention and managing complex renewal cycles. • Experience with subscription renewals and commercial processes in a SaaS environment; comfort managing a high-volume, high-stakes renewal portfolio. • Working knowledge of SaaS pricing models, contract structures, and commercial packaging strategy. • Strong forecasting instincts — you can anticipate risk, model outcomes, and keep stakeholders informed with accuracy. • Ability to build playbooks and scalable processes — you bring structure to complexity and leave things better than you found them. • A collaborative mindset: you work with account teams, not around them — renewal success here is a team sport. • Experience with enterprise retail accounts or working within a vertical SaaS environment is a strong plus. • Highly organized with strong CRM discipline; Salesforce proficiency expected.

🏖️ Benefícios

• multiple medical plan options • dental and vision coverage • health savings and flexible spending accounts • paid parental leave • supplemental coverage for life’s unexpected moments • generous paid time off • 401(k) with immediate vesting and company match • short- and long-term disability • free access to health and wellbeing resources such as Calm and Sworkit • access to learning and development opportunities to help you grow your career