SMB Account Manager

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🕒 2 dias atrás

⛰️ Colorado, Michigan – Remoto

⛰️ Colorado – Remote 🚗 Michigan – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

🚫👨‍🎓 Sem graduação necessária

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ArcSite

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏗️ Construção

Construction • Engineering • Architecture

ArcSite é um aplicativo CAD móvel versátil projetado para otimizar o planejamento e a execução de projetos em várias indústrias, particularmente na construção e engenharia. Ele permite aos usuários criar desenhos precisos e acurados em movimento, capturando dados do local e gerando cálculos de materiais, estimativas e relatórios de trabalho de forma eficiente. O ArcSite integra-se com ferramentas populares de gerenciamento de projetos e sistemas de CRM, melhorando os processos de colaboração e coleta de dados. Usado extensivamente em áreas como arquitetura, engenharia e contratação, fornece soluções personalizáveis para atender às necessidades específicas da indústria. ArcSite está disponível nas plataformas iOS, Android e Windows, oferecendo um conjunto abrangente de ferramentas para equipes de todos os tamanhos, desde profissionais individuais até grandes empresas.

Descrição

• Own a portfolio of strategic SMB accounts, driving retention, expansion, and long-term partnership growth • Identify, negotiate, and close expansion opportunities while maintaining high Net Revenue Retention and minimizing churn • Provide hands-on product guidance and frontline issue resolution • Build trusted relationships with senior stakeholders and ownership groups • Monitor account health metrics and product usage, proactively mitigating cancellation risks • Assist with onboarding and other Customer Success functions as needed • Identify and execute upsell and cross-sell opportunities and lead value-driven renewals • Convert monthly SMB subscriptions into annual commitments • Drive adoption of ArcSite’s payments and finance platforms and facilitate handoffs to the Finance Team • Develop account plans, monitor health and ROI, and lead business reviews • Advocate for customer needs across internal teams • Partner with Product, Marketing, Sales, and Customer Success to share insights and influence go-to-market strategy • Maintain data hygiene, deal ownership records, and forecasting pipelines in HubSpot

🎯 Requisitos

• 2–4 years of experience in account management, customer success, or inside sales, ideally in a SaaS or technology environment • Quota-carrying experience securing expansion revenue, preventing churn, and managing a renewal pipeline • Strong CRM proficiency with HubSpot, Salesforce, or similar, including forecasting and account planning • Ability to proactively research accounts and identify expansion, renewal, usage, or satisfaction opportunities • Executive presence and credibility with C-level stakeholders • Commercial acumen negotiating renewals, expansions, and multi-year agreements • Analytical skills to interpret usage and ROI data and make strategic recommendations • Consultative, customer-first mindset with resilience and ownership • Ability to balance multiple priorities across a high volume of accounts while maintaining fast response times and onboarding velocity • Strong negotiation and presentation skills, including tier-upgrade objections and annual-commitment conversions • Curiosity and problem-solving skills tied to deep product usage and customer outcomes • Construction tech, field services, or related trade-industry background is a major plus, but not required • Preferably a resident of Denver, Colorado or Grand Rapids, Michigan

🏖️ Benefícios

• Fully remote • Unlimited PTO • Medical, dental, and vision insurance • 401K match • $75 monthly wellness stipend