Litigation Support Case Manager

🕒 4 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $23 - $24 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Array

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Array é uma empresa para a qual não foi fornecido texto descritivo. O pedido não continha detalhes sobre os produtos, serviços, clientes-alvo ou setor da Array, de modo que suas atividades e setor não podem ser determinados a partir das informações fornecidas.

Descrição

• Serve as the primary point of escalation for complex, aging, or high-priority cases within an assigned book of business, monitoring case status and proactively resolving issues that impact turnaround time, quality, or client satisfaction • Communicate directly with clients on escalated matters, providing timely updates, resolution plans, and ensuring all orders are processed accurately and in compliance with client requirements and internal procedures • Provide day-to-day oversight, coaching, and performance management for Records Retrieval Specialists, identifying trends and addressing gaps in productivity and quality • Support onboarding and training of new RRS team members and foster a culture of accountability, continuous improvement, and high-quality work • Review and manage aging orders within defined timelines, conduct quality reviews of retrieval activity, and identify process inefficiencies with actionable improvement recommendations • Analyze performance data and case metrics to identify risks and trends, track KPIs, and deliver regular status reports to the Records Collection Department Manager • Partner with the Department Manager, internal stakeholders, and cross-functional teams including legal, compliance, and client services to ensure alignment on priorities, procedures, and client expectations

🎯 Requisitos

• 3+ years of experience in records retrieval, litigation support, legal operations, or a related field • 1+ years in a team lead, supervisory, or senior individual contributor role • Demonstrated ability to manage competing priorities and complex workloads in a deadline-driven environment • Strong written and verbal communication skills, including experience communicating with clients on sensitive or escalated matters • Proficiency in case management systems, document management platforms, or similar operational tools • Strong analytical skills with the ability to interpret data and translate findings into actionable steps • High attention to detail and commitment to accuracy and compliance.

🏖️ Benefícios

• People-Focused Culture • Competitive Pay & Quarterly Incentives • Comprehensive Benefits, 401k & Wellbeing Programs (link for details) • Paid Time Off & Holidays • Professional Development & Career Growth Opportunities