VP, Strategic Accounts

🕒 Agosto 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $185.000 - $210.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

🦅 Patrocina Visto H1B

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of ASAPP

ASAPP

201 - 500 funcionários

🤖 Inteligência Artificial

☁️ SaaS

🏢 Corporativo

Artificial Intelligence • SaaS • Enterprise

A ASAPP é uma empresa focada em melhorar as operações de centros de contato por meio da implementação de tecnologia avançada de inteligência artificial generativa. Suas soluções incluem o GenerativeAgent™, que automatiza interações complexas e aumenta a produtividade ao fornecer assistência em tempo real para agentes de suporte. A ASAPP oferece ferramentas para análise de fala, insights de autoatendimento e gestão de qualidade, visando melhorar a eficiência do atendimento ao cliente ao mesmo tempo em que reduz a rotatividade de agentes. Ao aproveitar a inteligência artificial, a ASAPP busca transformar experiências de clientes e o empoderamento de agentes em alguns dos maiores centros de contato do mundo, fornecendo integrações perfeitas e suporte escalável que imita agentes humanos de alto nível.

Descrição

• Manage ASAPP’s growing business across a national territory as an individual contributor • Grow existing customers and bring in new logos • Serve as a trusted advisor, educating customers on contact center operations, industry-specific AI and ML adoption, and business optimization using ASAPP • Act as an internal customer liaison, advocating for product and process optimization • Develop and execute comprehensive account management strategies based on personalized research and focused value hypotheses • Work with customers and channel partners to evangelize ASAPP and increase market adoption • Lead critical projects across the customer lifecycle, including business development, messaging, commercial positioning, time to value, and operational optimization • Meet or exceed quarterly and yearly bookings targets • Deliver consistent and reliable forecasting • Drive communication and collaboration among team members to win business and maximize opportunities • Partner cross-functionally with Marketing, Product, and Engineering to optimize customer experience and business outcomes

🎯 Requisitos

• 10+ years exp selling enterprise SaaS • 5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry • Extreme curiosity with a bias towards consultative, solution-oriented selling • Passion for helping customers with transformative business outcomes and value • Solid understanding of Customer Service/Experience industry • Technical proficiency with advanced software technologies (eg AI) • High integrity and humility, leading to trust and credibility • Persistent follow-through driven by care • Positive attitude; finds ways to win and never quits • Tireless work ethic; operates with a sense of urgency at all times • Presumptive closer • Knowledge of navigating complex organizations across all levels, including the C-suite, IT, and primary decision-makers • Ability to identify and empower an internal champion • Customer-focused, relationship-oriented consultative selling approach • Ability to research, ask effective questions, listen, and guide customers toward solutions • Knowledge of how to leverage internal resources and business assets

🏖️ Benefícios

• Competitive compensation with stock options • Comprehensive medical, vision, and dental insurance • 401k matching • Fitness and wellness stipend • Mobile phone reimbursement • Mental well-being benefits • Professional learning and development stipend • Parental leave, including adoptive and foster parents • 3 weeks paid time off (increases with tenure) and unlimited sick leave • Commissions eligibility • Eligibility to participate in ASAPP's equity plan • Short- and long-term incentives

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