Director of Partner Solutions

🕒 6 dias atrás

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Ascertain

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🤖 Inteligência Artificial

⚕️ Seguro de Saúde

☁️ SaaS

💰 $10.000.000 Series A - Ascertain em 2025-04

Artificial Intelligence • Healthcare Insurance • SaaS

Ascertain é uma plataforma de operações em saúde, movida por IA agente, que automatiza fluxos de trabalho administrativos, como autorizações prévias, verificação de elegibilidade, processamento de encaminhamentos, planejamento de altas e gerenciamento de negativas. Projetada para grupos de provedores, sistemas de saúde e pagadores, a Ascertain consome dados não estruturados, automatiza formulários, integra-se com sistemas legados e inclui revisão humana no loop e rastreabilidade para melhorar taxas de aprovação, reduzir a carga administrativa e acelerar o acesso do paciente, demonstrando retorno sobre investimento em semanas.

Descrição

• Own partner success after the sale by leading onboarding, implementation, adoption, and long-term retention efforts for strategic healthcare customers. • Serve as the primary partner contact, building relationships with executive sponsors, operational leaders, and clinical stakeholders. • Lead deployments from kickoff through go-live, managing timelines, milestones, risks, training, and change management activities. • Drive adoption and measurable outcomes by helping customers integrate Ascertain into daily workflows and achieve operational and financial goals. • Measure and communicate ROI using key performance metrics to support renewals, expansion opportunities, and strategic decision-making. • Partner with Sales to grow existing accounts through upsell and cross-sell opportunities based on customer needs and success. • Collaborate cross-functionally with Product, Engineering, Marketing, and Sales to improve the customer experience and influence product development. • Build scalable processes and playbooks for onboarding, training, support, and customer success as the function grows.

🎯 Requisitos

• 4+ years leading implementations, onboarding, or post-sale delivery for healthcare technology or SaaS platforms. • Experience working with healthcare providers and operational teams, with a strong understanding of ambulatory practice workflows and revenue cycle operations. • Cardiology experience is required; oncology experience is a plus. • Proven ability to manage complex, multi-stakeholder implementations and drive adoption, measurable outcomes, and long-term customer success. • Familiarity with ambulatory EHR platforms such as athenaOne, NextGen, eClinicalWorks, or similar systems. • Strong communication, relationship management, and analytical skills, with the ability to engage both executive and operational stakeholders. • Startup or high-growth company experience is preferred.

🏖️ Benefícios

• Cutting-edge technology: Work directly with the latest advancements in AI and automation, tackling challenging problems that meaningfully impact healthcare. • Ownership & growth: You’ll join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement. • Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions. • Competitive compensation: We offer competitive salary, meaningful equity, comprehensive health insurance, and more.