Manager, Strategic Customer Success

🕒 Julho 3

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $170.000 - $230.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 69%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Ashby

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🤝 B2B

👥 RH Tech

Consulting • B2B • HR Tech

A Ashby ajuda empresas em crescimento a alcançarem suas metas ambiciosas. Com a Ashby, equipes de todos os tamanhos podem executar um processo de contratação rápido e eficiente. Confiada por empresas como Opendoor, Figma, Notion, Deel e Modern Treasury.

Descrição

• Lead and coach a team of Customer Success Managers serving Ashby’s largest and most complex customers • Serve as coach, sounding board, and champion for the team • Support CSM growth through 1:1 coaching and skill development • Improve team performance through operational rigor • Drive process optimization across the customer journey, especially adoption and optimization • Advocate for the CSM team across Product, Support, Sales, RevOps, and Contract Management • Balance scalable processes with bespoke experiences for complex enterprise customers • Shape how Ashby delivers value as it scales upmarket • Evolve consistent, high-quality outcomes for Enterprise customers • Help customers achieve exceptional outcomes with Ashby’s evolving recruiting and hiring software • Participate in resourcing and headcount planning • Continuously iterate and improve processes and workflows

🎯 Requisitos

• At least 3 years of experience leading a Customer Success team in the Enterprise space at a B2B SaaS company • Experience leading and developing Customer Success Managers in a SaaS environment • Experience coaching teams supporting a technically complex product • Ability to get into technical product details and help drive customer solutions • Understanding of the enterprise customer lifecycle, including onboarding, adoption, and retention • Experience working with enterprise customers and scaling use cases as complexity grows • Experience implementing and improving team processes • Ability to collaborate cross-functionally with Sales, Product, Support, RevOps, and Contract Management • Comfort using data and metrics for decision-making • Deep understanding of B2B customer needs and outstanding support experiences • Understanding of the full customer lifecycle and effective cross-functional handoffs • Clear, precise communication and ability to distill complex concepts into actionable themes • Experience with complex, highly configurable products • Recent experience leading an upmarket Customer Success team in a growing B2B SaaS business

🏖️ Benefícios

• Competitive compensation • 10-year exercise window for stock options • Unlimited PTO; four weeks recommended per year • Twelve weeks of fully paid family leave in the US • $100/month education budget; more expensive items such as conferences covered with manager approval • Extended health benefits for you and your dependents, subject to Employer of Record availability • Generous equipment, software, and office furniture budget • Time to do things the right way and emphasis on high-quality work • Product customers and prospects are excited about • Small teams with talented people and compensation aligned accordingly

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