Customer Service Representative

🕒 Agosto 4

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟢 Júnior

💝 Suporte ao Cliente

👻 Score fantasma 36%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Asiacruit

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤝 B2B

🎯 Recrutamento

B2B • Recruitment

A Asiacruit é uma empresa de Empregador de Registro e de terceirização de processos de negócios (BPO) focada em ajudar as empresas a contratar funcionários, gerenciar a folha de pagamento, manter a conformidade e expandir em toda a Ásia sem a necessidade de estabelecer entidades legais locais. A empresa anuncia vagas de emprego, oferece serviços regionais de RH e folha de pagamento, e se posiciona como um parceiro para contratação transfronteiriça e gestão de força de trabalho; o site também destaca o reconhecimento da cultura empresarial (Great Place to Work nas Filipinas).

Descrição

• Respond to customer inquiries via phone, email, and approved communication channels • Provide accurate information about insurance and accounting-related processes, policies, billing, and documentation requirements • Collect customer details and confirm account or policy information • Log, track, and update customer requests in case management systems • Resolve routine requests and escalate complex, sensitive, or high-risk issues • Follow up on documents, approvals, payment status, and service tickets • Assist with policy status, endorsements, renewals, and basic document requests • Coordinate missing information and supporting documents with customers and internal teams • Support premium billing, commission inquiries, and carrier correspondence • Verify forms, certificates, invoices, and related records before routing • Support inquiries about invoices, statements, payment status, and payment or receipt confirmation • Gather and validate billing information and coordinate discrepancy resolution with accounting or finance teams • Maintain accurate customer information in CRM, spreadsheets, and internal databases • Prepare tracking logs, service status reports, and operational documentation • Perform quality checks on captured customer details • Protect confidential customer, policy, billing, and financial information • Maintain communication and outcome records for audit readiness • Follow compliance requirements and escalation workflows

🎯 Requisitos

• Associate degree or bachelor's degree in Business Administration, Accounting, Finance, Insurance, Communications, or a related field • 1+ year of experience in customer service, call center support, insurance support, accounting/billing support, or a related role • Strong English communication skills, written and verbal • Professional phone and email etiquette • Ability to remain calm and helpful in all situations • Comfort working with case management systems, CRMs, and online tools • Ability to learn new platforms quickly • Strong attention to detail and accurate recordkeeping across multiple systems • Basic understanding of billing concepts, including invoices, statements, and payment status • Ability to manage multiple priorities, meet service timelines, and follow standard procedures • Ability to handle confidential information with discretion and professionalism • Reliable internet connection and suitable home office environment • Ability to work effectively with remote or international teams • Preferred: experience supporting an insurance agency, insurance carrier, financial services firm, or accounting-focused organization • Preferred: familiarity with insurance basics and common billing workflows • Preferred: experience with CRM/case management tools, policy administration systems, or billing/ticketing platforms • Preferred: experience handling payment-related inquiries, customer statements, and invoice verification • Preferred: knowledge of confidentiality and privacy practices • Preferred: experience with U.S. insurance, accounting, privacy, or financial documentation practices

🏖️ Benefícios

• Competitive compensation • Opportunities for professional development and career growth • Collaborative, international environment • Exposure to diverse teams and industry professionals • Supportive team environment