Director of Recoveries – Subrogation and Salvage

🕒 Outubro 16

🏄 California – Remoto

🏄 California – Remote

💵 $150.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Aspire General Insurance

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

🛡️ Seguros

💸 Finanças

☁️ SaaS

💰 Debt financing em 2025-09

Insurance • Finance • SaaS

A Aspire General Insurance é uma seguradora de automóveis sediada nos EUA que se especializa em apólices pessoais de automóveis econômicas, tanto padrão quanto não-padrão. A empresa oferece serviços com foco digital — incluindo portais para produtores e segurados, cotação, endossos, pagamentos e gerenciamento de sinistros — e faz parcerias com produtores e agências de seguros para distribuir cobertura. A Aspire enfatiza velocidade, flexibilidade e suporte ao cliente confiável (incluindo serviço em espanhol) através de uma plataforma moderna e fluxos de trabalho otimizados.

Descrição

• Lead strategy, operations, and performance for Subrogation and Salvage recovery functions • Develop and continuously improve recovery strategies, processes, workflows, and best practices • Direct recovery activities and evaluate complex recovery opportunities for feasibility and cost-effectiveness • Establish recovery authority guidelines and approve settlements, recoveries, and escalated decisions within delegated authority • Provide technical guidance and handling recommendations on complex recovery matters • Develop strategies to maximize recoveries and support financial objectives • Establish and monitor departmental metrics, scorecards, reports, and KPIs • Analyze recovery data, operational trends, and performance results to identify improvement opportunities • Partner with Claims leadership, Information Technology, and business stakeholders on operational and system improvements • Evaluate, select, negotiate with, and manage external recovery partners • Oversee collection agencies, attorneys, skip-trace providers, and salvage vendors • Establish vendor performance expectations and service-level requirements • Monitor vendor quality, compliance, cost-effectiveness, and recovery results • Ensure recovery operations comply with laws, regulations, carrier requirements, and Company policies • Develop procedures, controls, and governance processes; identify risks and recommend corrective action • Support audits, regulatory reviews, and compliance initiatives • Lead, mentor, and develop Subrogation and Salvage team members • Oversee staffing, hiring, onboarding, workforce planning, performance management, and succession planning • Partner with Human Resources on employee relations, compensation planning, performance concerns, and organizational development • Present recovery performance, trends, risks, recommendations, and operational updates to executive leadership • Collaborate on departmental strategy, budgeting, resource allocation, and organizational priorities • Serve as the Company’s subject matter expert on subrogation, salvage, and recovery-related industry trends

🎯 Requisitos

• Bachelor’s degree in business administration, Insurance, Risk Management, Finance, or a related field • Minimum of 10 years of progressively responsible claims operations experience • Significant leadership experience overseeing Subrogation and/or Salvage functions • California claims and recovery experience • In-depth knowledge of California subrogation and salvage laws and regulations • Extensive automobile claims experience, including property damage, liability investigations, claim evaluation, negotiations, subrogation, and salvage • Demonstrated success developing and implementing recovery strategies, operational procedures, workflows, and best practices • Experience managing recovery performance, workforce development, strategic planning, and operational improvement initiatives • Strong people leadership experience with the ability to coach, mentor, and develop high-performing teams • Leadership experience across both Subrogation and Salvage operations preferred • Multi-state claims and regulatory experience preferred • Experience establishing departmental metrics, scorecards, reports, and key performance indicators preferred • Experience overseeing collection agencies, attorneys, skip-trace providers, salvage vendors, and other external recovery partners preferred • Strong understanding of claims systems, reserving philosophies, recovery processes, and overall claims operations preferred • Experience partnering with Information Technology on claims-system enhancements and technical solutions preferred • Ability to maintain confidentiality when handling sensitive business, financial, employee, and claims information • Remote employees must maintain a safe, secure, and functional home-office environment

🏖️ Benefícios

• Medical, dental, and vision coverage • Paid time off and Company holidays • 401(k) plan with Company matching • Additional voluntary benefits • Professional development opportunities • Occasional business travel for meetings, training, conferences, audits, or vendor management

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