Customer Success Manager

Vaga não está no LinkedIn

🕒 Outubro 3

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 20%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Encontrar Vagas Remotas Similares

Aspire Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏨 Hospitalidade

📦 Logística

🏗️ Construção

Hospitality • Logistics • Construction

A Aspire Software está comprometida em estimular, aprimorar e expandir empresas ao investir em seus recursos, conhecimento e melhores práticas. A companhia foca em capacitar líderes empresariais e fomentar a inovação por meio de uma tomada de decisão descentralizada, visando criar um ambiente colaborativo e adaptável. A Aspire Software atende a diversos setores, oferecendo suporte em fusões e aquisições (M&A), expansão internacional e Business Intelligence (BI), sempre priorizando relacionamentos de longo prazo com os clientes e o desenvolvimento dos colaboradores.

Descrição

• Own the long-term relationship with Dispatch’s enterprise customers and their service provider networks • Own gross and net retention for a portfolio of enterprise accounts • Drive on-time renewals and monitor account health through adoption, usage, program performance, and stakeholder sentiment • Build and execute account plans tied to customer business goals • Serve as escalation point for critical issues and coordinate internal resolution • Develop multi-level relationships with users, champions, executive sponsors, and decision makers • Lead Executive Business Reviews focused on customer outcomes • Develop references, referrals, and customer advocates • Learn customers’ business models, service operations, competitive pressures, and strategic priorities • Diagnose operational challenges and recommend workflow, process, and field service improvements • Build and present value and ROI stories connected to customer KPIs • Bring customer feedback to the Product team and help shape the roadmap • Identify expansion opportunities by matching Dispatch products to customer needs • Own prospecting within the customer base, qualification, proposals, negotiations, and closing of upsell and cross-sell deals • Expand Dispatch’s footprint across business units, regions, service lines, and service provider networks • Build growth plans and prioritize whitespace opportunities • Develop new budget and buying-center relationships • Use adoption, performance, and ROI data to support expansion business cases • Lead product pilots and proofs of value and convert successful results into rollouts • Forecast the expansion pipeline in Salesforce and achieve retention and expansion targets

🎯 Requisitos

• 5+ years in Customer Success or Account Management at a SaaS or high-technology company, working with large enterprise accounts • Consulting or Professional Services experience strongly preferred • Experience managing multiple $250K+ ARR accounts with ownership of renewal and retention targets • Proven record of high gross and net retention, including saving at-risk accounts and closing complex renewals • Track record of growing accounts through upsell, cross-sell, and adoption of new products • Experience carrying an expansion or net revenue retention target • Experience owning the full sales cycle with existing customers, including business case development, pricing negotiation, and closing • Business acumen regarding operations, P&L impact, and ROI • Confidence presenting to, working with, and advising senior leaders at Fortune 1000 companies • Working knowledge of how software gets built • Self-starter able to drive accounts proactively with minimal oversight • Field service, home services, insurance, warranty, or service-network experience is a strong plus • Excellent written and verbal communication, presentation, and facilitation skills • Consultative and curious approach • Strong relationship-building, negotiation, and executive presence • Ability to turn usage and performance data into insights and recommendations • Strong leadership, teamwork, and cross-functional collaboration skills • Project management skills and ability to manage multiple priorities • Keen attention to detail and adherence to deadlines • Proficiency in Microsoft Office, including PowerPoint, Excel, and Word • Knowledge of basic SQL and Customer Success technology such as Salesforce and Pendo

🏖️ Benefícios

• Professional development reimbursement program • Medical, dental, and vision package with 90% covered by the employer • Paid parental leave • 401k with company match • Company-sponsored life insurance coverage • Short-term disability coverage • Long-term disability coverage • Wellness and adventure fund • Monthly personal Uber credits • Flexible Paid Time Off (PTO) • 9 company holidays • Flexible work schedule • Remote work • Boston office available for use • Bonus eligibility

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