Systems Support Specialist

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $55.000 - $65.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Suporte de TI

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Asset Living

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1986, a Asset Living é uma verdadeira empresa de gestão imobiliária terceirizada com décadas de experiência em proporcionar um valor excepcional aos parceiros em todo o país. Como líder em gestão imobiliária terceirizada, a Asset Living é a quarta maior do país (Top 50 do Conselho Nacional de Habitação Multifamiliar) e permanece como a gestora número 1 de imóveis de habitação estudantil terceirizada nos EUA por 11 anos consecutivos (Student Housing Business). Com mais de 36 anos de experiência, o crescente portfólio da Asset Living inclui uma infinidade de propriedades em todo o país que abrangem as divisões de habitação multifamiliar, aluguel de casas unifamiliares, habitação acessível, built-to-rent, adultos ativos e habitação estudantil.

Descrição

• Maintain the property management software & Quickbase system and create custom reporting. • Maintain, generate, expand reporting in Quickbase system & general back end management upkeep. • Maintain Tableau workbooks weekly. • Assist with month-end reporting and potential gross rent. • Assist with migrations. • Develop and maintain the Microsoft dynamic CRM platform within Office 365, including developing new functionality, bug tracking/remediation, tracking leads and processes and timelines, adding users, daily maintenance and updating, etc. • Integration of systems into the Microsoft Flow workflow product, including developing, expanding, and maintaining the trigger system for incorporating employee status change, weekly workbook files, etc. • Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc. • Develop, expand and maintain Asset power apps; updating of front-end of system and user interface side. • Build, expand and maintain running reports in new Microsoft reporting platforms, including PowerBI and Microsoft Reporting Services. • Access disparate data sources (Databases, XML, and flat files) and apply internal and external business rules, policies, and data quality measures. • Assess/verify the effectiveness and accuracy of new data sources. • Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI. • Management of users, files, and processes for ShareFile application management. • Generate monthly and weekly reporting, creating custom reporting as requested. • Assist with special projects. • Assisting in resolving support tickets and holding a backup for support as needed.

🎯 Requisitos

• Bachelor’s Degree preferred or two years of housing experience or equivalent. • Property management software skills preferred; ResMan, Entrata, RealPage. • Ability to understand and perform all on-site software functions; advanced computer and development skills required. • Reporting & Support – able to assist with report distribution to clients, manage user administration, and assist with system support and compliance. • Forward Thinking – this role requires someone who is analytical and can problem-solve quickly. • Communication – This candidate needs to have the ability to clearly and professionally communicate with teammates and clients. • Customer Service – this role requires someone focusing on providing extraordinary customer service experiences for internal and external clients. • Problem Solving – this role requires someone who excels in troubleshooting and can analyze a problem quickly.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours