Director, Operations – Service

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $122.400 - $204.400 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Assurant

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1892

💼 Consultoria

📦 Logística

💸 Finanças

💰 Post-IPO Debt em 2023-02

Consulting • Logistics • Finance

A Assurant é uma empresa global especializada em oferecer serviços de suporte e proteção centrados no consumidor. Com presença em mais de 21 países em regiões como América do Norte, Europa, América Latina e Ásia-Pacífico, a Assurant atende mais de 300 milhões de consumidores por meio de serviços como proteção de tecnologia, resolução de sinistros e serviços financeiros. A empresa enfatiza a inovação, oportunidades de trabalho remoto e colaboração global, com equipes qualificadas em tecnologia, sinistros, atendimento ao cliente e finanças. A Assurant oferece um pacote de benefícios competitivo e está comprometida com oportunidades iguais de emprego e equilíbrio entre vida profissional e pessoal.

Descrição

• Provide strategic and operational leadership for assigned businesses, clients, products, programs, services, or process areas • Monitor operational performance, service levels, contractual commitments, expense-plan adherence, and progress against goals • Identify gaps and establish accountable corrective-action plans delivering measurable and sustained business outcomes • Lead or support intake, evaluation, prioritization, governance, and change-management processes • Assess operational and business-process capability, demand, service levels, risks, dependencies, and trends using metrics, dashboards, and decision-support tools • Set expectations, coach and develop team members, manage performance, and recognize contributions • Drive improvements in cost, quality, time, and innovation • Monitor emerging business, client, customer, operational, and industry needs • Communicate performance, priorities, risks, escalations, decisions, and commitments to stakeholders and senior leaders • Lead deliverables and changes through planning, implementation, adoption, and measurement • Identify, recommend, and implement data-based best practices • Build alignment among operations, product, finance, technology, quality, customer care, processing, training, carrier, data and reporting, legal, account management, people organization, and PMO teams • Lead six Analysts and drive cross-functional execution • Partner with organizational leaders to translate client needs into actionable direction and execute operational changes • Manage change and process improvements within the assigned client/product/process area • Lead through influence to drive operational performance and objectives

🎯 Requisitos

• Bachelor’s degree or equivalent experience with overseeing operations teams • Minimum of 5-7 years of leadership and supervisory experience • 10 years of business/operations experience • Proven ability to drive quantifiable business results • Proven results associated with leading and driving change • Strong interpersonal and communication skills, demonstrated through experience and results • Proven ability to manage diverse elements of complex projects/processes for people, tasks, communication, change, etc. to drive optimal outcomes and results • Strong project management and multi-tasking • Proven strategic thinking/planning abilities, with communication and influence to engage others for action • Ability to work independently and with multiple levels of managers, associates, and clients • Demonstrated credibility and trust established quickly within aligned process/program areas • Demonstrated ability to work successfully with ambiguity and multiple decision makers • Demonstrated ability to deliver results and remain goal focused • Ability to overcome obstacles and think through alternative plans • Strategic planning and big-picture thinking • Change management ability to help move a culture • Effective communication and planning skills • Positive attitude and willingness to work for outcomes that benefit the business • Exceptional collaboration skills • Initiative and proactivity • Analytical ability to make the complex simple • Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law

🏖️ Benefícios

• Salary growth within the position • Virtual interviews conducted on video • Equal employment opportunity protections

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