Senior Manager, Account Management

🕒 Julho 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $110.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Mitratech

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

⚖️ Jurídico

🤖 Inteligência Artificial

💰 Private Equity Round em 2017-04

Consulting • Legal • Artificial Intelligence

A Mitratech é uma provedora líder de soluções de gestão jurídica corporativa, gestão de riscos e recursos humanos. Sua plataforma incorpora automação, analytics e tecnologias de inteligência artificial para aumentar a eficiência e a conformidade em toda a organização. A Mitratech se especializa em ferramentas para departamentos jurídicos, gestão de riscos, acompanhamento de compliance e gestão de RH, criando um ambiente interconectado que capacita os profissionais a trabalharem de forma mais inteligente e alcançarem melhores resultados.

Descrição

• Achieving budgeted quotas for recurring revenue retention within our background screening client base. • Leading the Customer Success function and team, building strong partnerships across Product, Compliance, Operations, and Sales to deliver on all Customer Success programs. • Driving continuous improvement of the renewal, add-on sales, and services engagement process. • Setting goals that minimize attrition while maximizing ROI and alignment to company goals. • Ensuring client feedback is communicated and leveraged throughout the organization. • Integrating the Customer Success teams of acquired screening companies. • Serving as the executive escalation point for critical accounts. • Collaborating with operational teams to develop product retention analytics reports to inform leadership decision-making.

🎯 Requisitos

• Bachelor's degree, preferably in business or a related field. • 5–10 years of combined experience in account management and customer success roles, specifically within the background check/screening or consumer reporting industry. • Progressive experience leading customer success teams with a demonstrated history of meeting retention objectives for screening clients. • Working knowledge of FCRA requirements, adjudication workflows, and other regulatory considerations that affect the background screening client experience. • Experience building a customer success strategy, operations model, and reporting framework specific to screening or compliance-driven services. • Strategic thinker who can also roll up their sleeves and work closely with Product, Compliance, and Operations teams. • Experience designing and using key metrics (TAT, accuracy, adoption, churn, NPS/CSAT) to proactively lead teams and programs. • Highly customer-oriented, with the ability to balance client needs against company objectives and targets. • Strong analytical skills with significant experience in up-sell and churn reduction within the screening/compliance space. • Strong Excel and Salesforce expertise. • Exceptional writing, communication, and presentation skills, including the ability to speak credibly with compliance and legal stakeholders. • Highly effective organizational, project management, and time management skills. • Ability and willingness to travel up to 50%, including to industry conferences (e.g., PBSA).

🏖️ Benefícios

• Health, Dental & Vision Insurance * • 401 (k) + Employer Match * • Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • Pet Insurance • FSA & HSA Options • Employee Assistance Program • Remote Work • Career Advancement & Professional Development Opportunities • Employee Recognition • LinkedIn Learning Platform