Senior Client Success Manager

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🕒 Julho 24

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Augeo

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

A Augeo é uma empresa que oferece soluções inovadoras de engajamento e fidelidade em escala global. Eles se especializam em presentes corporativos experienciais, engajamento de funcionários, ativação social e fidelização de clientes. As ofertas da Augeo são aprimoradas por suas parcerias estratégicas, como com a Visier para insights de engajamento alimentados por IA, e seu foco em plataformas de fidelidade tokenizadas. A empresa apoia uma ampla gama de indústrias e trabalha com grandes marcas para criar experiências personalizadas, guiadas por dados, e programas de recompensas inovadores. A Augeo está empenhada em promover a afinidade com a marca e o sucesso organizacional através de soluções tecnológicas modernas e aquisições estratégicas.

Descrição

• Serve as the primary point of contact for assigned client account(s) • Build and maintain positive relationships with client contacts at various organizational levels, including senior stakeholders • Act as a trusted liaison and advocate for client needs within Augeo • Ensure timely, transparent client communications through regular updates, meeting coordination, and proactive issue resolution • Partner with Solution Delivery and Project Management to capture business requirements and ensure timely, accurate program execution • Manage program scope, timelines, financial performance and quality expectations as outlined in Service Agreements • Prepare and present Change Orders and Statements of Work for program adjustments • Own revenue and gross profit (GP) targets for the assigned account or portfolio

🎯 Requisitos

• 5+ years of client relationship management or account management experience. • Four-year college degree required. • Demonstrated proficiency using AI tools in daily flow of work preferred. • Experience with employee, channel, or customer loyalty programs preferred. • Strong organizational and communication skills to manage multiple priorities. • Ability to build and maintain client relationships and resolve issues effectively. • Basic financial literacy for program performance, invoicing and budget support. • Proficiency in Microsoft Suite for reporting and presentations. • Flexibility for remote work; preference for Eastern or Central US presence.

🏖️ Benefícios

• Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations) • paid Long-Term disability and Life Insurance • HSA/FSA plans • varying voluntary benefits such as critical, hospital, pet coverage and much more • Employee benefit education, campaigns and wellness opportunities • 401k retirement matching and financial planning resources • Education reimbursement • Several EAP resources • 13 paid holidays and PTO time • Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos • Employee referral bonuses • Employee group opportunities • Fun, casual and flexible working environment that embraces the hybrid workstyle • Career growth opportunities • Summer internship program