Senior Commissions & Order Operations Manager

🕒 Maio 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $165.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Backblaze

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2007

🛍️ Comércio Eletrônico

🏢 Corporativo

💰 $5.000.000 Series A em 2012-07

Cloud Storage • eCommerce • Enterprise

A Backblaze é uma empresa de armazenamento em nuvem que oferece soluções de backup de dados escaláveis e seguras tanto para empresas quanto para indivíduos. Seu serviço B2 Cloud Storage oferece armazenamento de objetos compatível com S3, permitindo que os usuários protejam e gerenciem seus dados com preços transparentes. A Backblaze é especialista em serviços de backup automáticos e ilimitados para sistemas de computador, garantindo opções de proteção e recuperação de dados para os usuários, além de suportar a integração com aplicativos para funcionalidades aprimoradas.

Descrição

• Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures • Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership • Own all order form templates; manage version control and field-level standards in Salesforce/CPQ • Create and maintain deal desk SLAs, escalation paths, and exception handling documentation • Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close • Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting • Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors • Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows • Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence • Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes • Finalize commission data for payroll processing; maintain SOX-compliant controls • Investigate and resolve disputes in a documented, timely manner; report trends to leadership • Support annual incentive plan design alongside Finance, Sales, and HR • Provide data-backed recommendations on compensation structures and deal economics • Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward • Build and maintain comprehensive process documentation across both functions

🎯 Requisitos

• 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations • Proven deal desk experience, including order form management and approval governance • Experience managing sales commissions end-to-end (calculation, disputes, accruals) • Experience with commission platforms (Spiff, CaptivateIQ, Xactly) • Advanced Salesforce fluency: opportunity data, CPQ, and reporting • Strong process design instincts; ability to build from scratch with minimal structure • Excellent cross-functional communication and stakeholder management skills • Experience at a B2B SaaS or technology company with subscription &/or consumption billing • Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)

🏖️ Benefícios

• Healthcare for family, including dental and vision • Competitive compensation and 401K • RSU grants for full-time employees • ESPP program • Flexible vacation policy • Maternity & paternity leave • MacBook Pro to use for work plus a generous stipend to personalize your workstation • Childcare bonus (human children only) • Fertility treatment and support • Learning & development program • Commuter benefits • Culture that supports a healthy work-life balance