Field Services Manager

🕒 Abril 7

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $125.000 - $145.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Renewance, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

⚡ Energia

🛍️ Comércio Eletrônico

📋 Conformidade

Energy • eCommerce • Compliance

A Renewance, Inc. é um fornecedor líder de soluções focadas no gerenciamento responsável do ciclo de vida de ativos de baterias industriais. A empresa auxilia negócios na garantia de reciclagem ou reutilização segura, economicamente viável e ambientalmente responsável de baterias. Através de sua plataforma, Renewance Connect™, oferece uma solução abrangente para os clientes, gerenciando desde a desativação até serviços de coleta e reciclagem, ao mesmo tempo em que navega por complexas conformidades regulatórias e aproveita sua extensa rede de parceiros certificados. Com um forte compromisso com a promoção de uma economia descarbonizada, a Renewance viabiliza um gerenciamento mais efetivo e responsável de tecnologias de baterias ao longo de seu ciclo de vida operacional.

Descrição

• Supervise and mentor field service technicians and support staff, ensuring efficient execution of day-to-day activities. • Act as the primary point of contact for technicians, providing guidance on technical and operational challenges. • Promote a collaborative and solutions-oriented team culture. • Manage scheduling, resource allocation, and dispatching to ensure timely delivery of field services. • Monitor key performance indicators (KPIs) such as service response times, task completion rates, and customer satisfaction. • Address on-the-ground issues quickly and effectively to minimize disruptions. • Serve as the first escalation point for field service-related issues, working with customers to resolve concerns in a timely manner. • Build positive relationships with customers by ensuring high-quality service delivery. • Gather and act on customer feedback to improve service processes. • Support the execution of standard operating procedures (SOPs) for all service activities. • Identify and implement small-scale process improvements to increase team efficiency and reduce costs. • Collaborate with team members to adopt new tools and technologies for field operations. • Ensure compliance with safety regulations, company policies, and industry standards. • Regularly inspect fieldwork to confirm adherence to safety and quality guidelines. • Provide regular updates to senior leadership on service progress, team performance, and operational challenges. • Analyze service data to identify trends and areas for improvement.

🎯 Requisitos

• Bachelor’s degree, Technical or Trade degree, or equivalent work experience will be considered. • Minimum of 5 years of experience in field service operations, with 2+ years in a supervisory or managerial role. • Proven ability to manage and support field teams in dynamic environments. • Strong understanding of field service workflows, scheduling, and troubleshooting. • Familiarity with battery energy storage systems, EV technology, or related fields is highly desirable. • Excellent interpersonal skills and the ability to resolve client issues effectively. • Skilled in identifying practical solutions to on-the-ground challenges. • Clear and concise verbal and written communication skills.

🏖️ Benefícios

• Annual Bonus Incentives • Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax. • 401(k) program • Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs. • Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being. • Company paid life, AD&D, and disability insurance