Director of Operations

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🕒 Outubro 14

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

👻 Score fantasma 12%

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BeBright

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2007

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A BeBright é uma consultoria focada em acelerar a transformação na saúde e no cuidado. A empresa combina consultoria organizacional e criatividade para ajudar os clientes a inovar, quebrar paradigmas, explorar novas perspectivas e se preparar para o futuro. Os serviços e especialidades incluem análise, marketing, estratégia, inovação, colaboração regional, planejamento de cenários, visualização, liderança, capacidade de inovação, estudos futuros, pesquisa de tendências, análise de impacto, mapeamento da jornada do cliente, varredura regional, realização de estratégia e cuidado baseado em valor. Seus clientes-alvo parecem ser organizações de saúde e cuidado e partes interessadas regionais que buscam transformação estratégica e inovação.

Descrição

• Provide strategic and day-to-day operational oversight across assigned dental practice locations • Partner with Practice Administrators, doctors, clinical teams, executive leadership, and shared services to drive performance and operational excellence • Monitor and analyze KPIs including production, collections, new patients, retention, schedule efficiency, staffing, and profitability • Identify operational challenges and develop scalable workflow, productivity, patient experience, and financial performance improvements • Conduct business reviews, establish priorities, develop action plans, and drive accountability • Support practice growth, new services, expansion, and integration of new locations • Partner on budgeting, forecasting, financial results, revenue, collections, and profitability • Lead, coach, mentor, and develop Practice Administrators and practice leadership teams • Support staffing strategy, workforce planning, onboarding, retention, employee relations, and succession planning • Implement standardized workflows, processes, policies, procedures, systems, and operational best practices • Lead company-wide operational initiatives and strategic projects • Promote patient satisfaction, quality, service, compliance, and risk management • Serve as liaison between practice operations and Finance, HR, Recruiting, IT, Marketing, and Revenue Cycle Management • Communicate organizational priorities and provide leadership with performance insights and recommendations

🎯 Requisitos

• Bachelor’s degree preferred; equivalent combination of education and experience considered • 5+ years of multi-site operations or leadership experience, preferably in healthcare, dental, or a service-based environment • Proven experience leading and developing teams across multiple locations • Strong understanding of operational KPIs, financial performance, and performance management • Demonstrated success in process improvement, change management, and organizational growth • Experience partnering with senior leadership to develop and execute operational strategies • Ability to travel to practice locations as needed • Strong leadership, coaching, and relationship-building skills • Strategic thinker with the ability to translate organizational goals into actionable plans • Strong financial and analytical acumen • Excellent communication, presentation, and interpersonal skills • Highly organized with strong attention to detail and follow-through • Ability to manage multiple priorities and initiatives in a fast-paced, growth-oriented environment • Strong problem-solving and decision-making skills • Ability to influence and drive accountability across multiple levels of an organization • Adaptable and comfortable leading teams through change • Demonstrated commitment to operational excellence and continuous improvement

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