Senior Manager, Psychiatric Operations

🕒 Agosto 4

🏈 Alabama, North Carolina, +5 estados a mais – Remoto

🏈 Alabama – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $140.000 - $170.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

👻 Score fantasma 20%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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BetterHelp

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2013

🏥 Saúde

⚕️ Seguro de Saúde

🧘 Bem-estar

Healthcare • Healthcare Insurance • Wellness

BetterHelp é o maior serviço de terapia online do mundo, oferecendo uma plataforma onde indivíduos podem se conectar com terapeutas licenciados por meio de sessões de texto, chat, áudio ou vídeo. O serviço permite que os usuários encontrem facilmente um terapeuta que atenda às suas necessidades e preferências específicas, tornando o apoio à saúde mental acessível de qualquer lugar e a qualquer momento. Com uma rede de mais de 30. 000 profissionais licenciados, a BetterHelp busca melhorar o bem-estar mental atendendo a uma variedade de questões, como depressão, ansiedade, relacionamentos e traumas, garantindo o mesmo nível de profissionalismo da terapia tradicional em consultório.

Descrição

• Lead a team conducting audits and reviews of provider activity and clinical documentation • Lead psychiatric quality assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance • Provide actionable, constructive, clinically informed feedback to psychiatric providers • Partner with Legal, Compliance, Credentialing, and Patient Safety teams on regulations and professional standards • Monitor evolving telehealth, prescribing, and psychiatric practice regulations and communicate changes • Develop provider relationships to improve engagement, satisfaction, retention, and platform success • Identify provider trends and recommend operational improvements • Directly manage and develop Psychiatry Operations team members • Establish priorities, workflows, performance expectations, and operational goals • Coach and mentor team members through complex clinical and operational scenarios • Support workforce planning, hiring, onboarding, and development • Monitor KPIs, quality metrics, provider engagement data, and operational trends • Use data-driven decisions to optimize provider experience, member outcomes, and operational efficiency • Lead or contribute to strategic psychiatric care, provider support, quality assurance, and risk mitigation initiatives • Develop scalable operational processes for psychiatric offerings • Serve as clinical subject matter expert for psychiatric care delivery and medication management workflows • Collaborate with Product, Engineering, AI, and Clinical Operations on platform enhancements • Provide clinical guidance on products, tools, workflows, and technology initiatives • Support adoption of AI-enabled workflows and quality initiatives • Collaborate with Marketing, Communications, and Public Relations • Participate in provider-facing webinars, training events, educational content, and media opportunities • Maintain a small psychiatric client caseload of approximately 2–3 clinical hours per week • Support insurance and payer-related quality initiatives

🎯 Requisitos

• Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing • Minimum 5 years of post-licensure clinical experience in psychiatric assessment, diagnosis, and medication management • Demonstrated leadership, supervisory, or management experience • Strong understanding of psychiatric prescribing, risk assessment, documentation standards, and clinical quality management • Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns • Strong analytical and problem-solving skills • Excellent written, verbal, and presentation skills • Ability to collaborate with clinical, operational, legal, product, and executive stakeholders • Comfortable working in a fast-paced, high-growth technology environment • Ability to manage competing priorities and drive projects to completion • Passion for improving access to mental healthcare through innovation and technology • Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, or TX • Experience delivering psychiatric services via telehealth preferred • Experience supporting or supervising other psychiatric providers • Experience in healthcare operations, quality assurance, utilization management, or clinical leadership • Experience with large provider networks or digital health organizations • Familiarity with state and federal telehealth and prescribing regulations • Experience supporting AI-enabled healthcare initiatives or healthcare technology products • Previous experience with UpLift or similar virtual care platforms

🏖️ Benefícios

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program, including free therapy and employee wellness • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers • Performance bonus • Travel expenses covered for required office visits and company-wide offsite • Reasonable accommodations for employees unable to travel under unique circumstances