Engagement Manager

🕒 Agosto 31

🇦🇷 Argentina – Remoto

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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BioCatch

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🔒 Cibersegurança

💳 Fintech

🏦 Bancário

Cybersecurity • Fintech • Banking

BioCatch é líder em biometria comportamental, que analisa, no ambiente digital, aspectos físicos e cognitivos do comportamento dos usuários para proteger as pessoas e seus ativos. Nossa missão é desbloquear o poder do comportamento e fornecer insights acionáveis para criar um mundo digital em que identidade, confiança e facilidade coexistem sem atritos. As principais instituições financeiras ao redor do mundo usam a BioCatch para combater a fraude com mais eficácia, impulsionar a transformação digital e acelerar o crescimento dos negócios. Com mais de uma década de análise de dados, mais de 60 patentes e uma experiência incomparável, a BioCatch continua a inovar para resolver os problemas de amanhã.

Descrição

• Work on an ongoing basis with a portfolio of BioCatch’s largest customers to drive utilization of its behavioral biometric solution and create positive business outcomes. • Define the strategic direction of customers post-sales and collaborate with them to jointly solve problems. • Partner with Strategic Account Managers to identify and explore new opportunities for BioCatch data and services. • Present consultative solutions to audiences ranging from executives to business owners and maintain trusted-advisor relationships. • Manage risks to the efficacy of the BioCatch solution for strategic customers. • Serve as the single point of contact for consulting, incident reporting, and escalations, working with Support, Service Delivery, Threat Analysts, and Data Scientists. • Communicate customer expectations to Solution Delivery and Threat Analyst teams during projects. • Lead project teams through customer issues by identifying remediation paths, executing plans, and keeping stakeholders informed. • Schedule and facilitate customer meetings covering product releases, roadmap feedback, and product enhancements. • Advocate for customers with internal Solutions, R&D, Products, and Engineering teams and manage escalations. • Lead and present Customer Business Reviews onsite or remotely to business owners and executives. • Provide internal stakeholders with periodic updates on customer status and KPIs. • Evangelize the BioCatch solution, present at conferences, and enhance personal brand in cybersecurity. • Support BioCatch events, invite customers, and ensure attendance. • Support collection of supplier compliance forms and other customer information requests. • Coordinate projects and provide strategic oversight to ensure schedule and scope adherence for new customer use cases. • Develop and update technology delivery project plans, including timelines, resources, and task owners. • Develop work breakdown structures and maintain project efficiency. • Track milestones and deliverables, synchronize with customer delivery teams, and identify timeline risks. • Coach project teams and provide performance feedback. • Prepare, review, or provide input for Statements of Work; validate technical feasibility and estimate effort. • Support customer-support escalations during production incidents. • Develop executive-level customer relationships and map BioCatch capabilities to customer strategies.

🎯 Requisitos

• 8 years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers. • Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered. • Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority. • Advanced organizational and project management skills. • Fluent in English and Spanish (able to read/write and speak). Portuguese is strongly desired. • Exceptionally strong verbal and written communication skills, including executive level communication. • History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers. • Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs. • Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. • Ability to prioritize and handle multiple requests concurrently. • Expert ability to work in a team environment, by soliciting input and feedback. • Ability to effectively manage conflict. • Ability to work well under pressure, with drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. • Positive attitude and entrepreneurial spirit. • Strong negotiation skills. • Extreme ownership of customer outcomes and engagement deliverables. • High sense of urgency in responding to customer incidents, escalations and requests. • Positive and proactive, solution-oriented mindset.