Client Account Manager

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🕒 Outubro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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BLACKCLOAK

11 - 50 funcionários

🔒 Cibersegurança

☁️ SaaS

💰 $11.000.000 Series A em 2021-07

Cybersecurity • SaaS

BLACKCLOAK é uma plataforma de cibersegurança e privacidade de concierge premiada, focada em fornecer serviços de proteção executiva digital. A plataforma é projetada para proteger indivíduos, famílias e corporações de ameaças cibernéticas, assegurando dispositivos pessoais, redes domésticas e dados privados. A BLACKCLOAK atende indivíduos de alto valor, incluindo executivos e empresas, oferecendo soluções de cibersegurança personalizadas para mitigar riscos associados a dispositivos conectados à internet e vulnerabilidades de dados pessoais. Com um aplicativo e painel abrangentes, a BLACKCLOAK fornece monitoramento de segurança em tempo real e resposta a incidentes, ajudando a proteger vidas digitais contra ataques cibernéticos.

Descrição

• Maintain and grow business relationships with corporate clients • Ensure clients attain maximum value from BlackCloak • Renew client relationships annually and identify growth opportunities within established accounts • Map champions, decision influencers, decision makers, and procurement personnel and processes within assigned accounts • Serve as a trusted advisor to clients and internal teammates in client success, sales, and marketing • Manage relationships with key clients across industries • Create value-add through regular touchpoints • Craft reports on utilization and value-add stories • Partner with the Client Success Team to deliver corporate and individual client engagement • Research and build relationships within existing accounts, including executive stakeholders • Collaborate with the BlackCloak Executive team to connect clients with senior leadership • Achieve ARR goals • Develop strategies to maintain industry-best renewal rates on time • Meet and exceed upsell targets • Provide company-wide and account-level reporting and insights • Prepare and deliver account renewal and revenue expansion forecasts • Work with account executives to bring in new corporate clients and ensure seamless onboarding and transition • Provide weekly internal utilization reports • Report to clients monthly and quarterly, or weekly as required

🎯 Requisitos

• 5+ years experience in software and/or SaaS sales to large enterprises • BA/BS or equivalent combination of education and experience • Track record of success consistently exceeding sales goals • Ability to travel within the United States • Experience with information security and online privacy a plus

🏖️ Benefícios

• 100% remote within the USA • Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees and 50% employer-paid monthly premiums for dependents • Health Savings Account with company contribution for eligible medical plans • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend

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