Senior Enterprise Relationship Manager

Vaga não está no LinkedIn

🕒 Outubro 12

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 22%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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BLACKCLOAK

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🔒 Cibersegurança

☁️ SaaS

💰 $11.000.000 Series A em 2021-07

Cybersecurity • SaaS

BLACKCLOAK é uma plataforma de cibersegurança e privacidade de concierge premiada, focada em fornecer serviços de proteção executiva digital. A plataforma é projetada para proteger indivíduos, famílias e corporações de ameaças cibernéticas, assegurando dispositivos pessoais, redes domésticas e dados privados. A BLACKCLOAK atende indivíduos de alto valor, incluindo executivos e empresas, oferecendo soluções de cibersegurança personalizadas para mitigar riscos associados a dispositivos conectados à internet e vulnerabilidades de dados pessoais. Com um aplicativo e painel abrangentes, a BLACKCLOAK fornece monitoramento de segurança em tempo real e resposta a incidentes, ajudando a proteger vidas digitais contra ataques cibernéticos.

Descrição

• Manage a portfolio of BlackCloak’s largest and most strategic enterprise clients, building trusted relationships with executive sponsors, security leaders, and the executives and families enrolled in the program • Own retention and adoption results for your book of business, including NRR, logo retention, enrollment, onboarding, and utilization • Lead onboarding for complex, high-profile accounts, working with Sales to set clear expectations and get members enrolled quickly • Monitor account health and adoption, step in early when risk appears, and lead the plan to recover at-risk accounts • Build executive-level relationships across each client so every account stays engaged through leadership changes • Use account data and analytics to show clients the value of their program, and turn those insights into clear, compelling business reviews for senior stakeholders • Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports • Coordinate trainings and work with internal teams to resolve client issues quickly • Identify opportunities to expand program coverage and partner with Sales on strategy for your accounts • Help shape the team’s playbooks, health criteria, and processes based on what you see in your accounts • Mentor and support other ERMs, sharing best practices and helping onboard new team members • Contribute to portfolio health reviews and forecasting with accurate, well-reasoned account assessments

🎯 Requisitos

• Bachelor’s degree in a relevant field, or equivalent experience • 5+ years of experience in customer success or account management, with a focus on enterprise clients • Solid understanding of cybersecurity and privacy concepts, and the ability to discuss them credibly with security leaders • Confident communication and executive presence, including leading business reviews and difficult conversations with senior stakeholders • Strong analytical skills, with experience using data to assess account health, forecast risk, and show clients the value of their program • Hands-on experience with AI tools and building AI-assisted workflows that improve how you and your team work • Deep experience with a CRM or client success platform (Planhat, Gainsight, Salesforce, or similar) • Proven track record of driving retention and adoption, with working knowledge of metrics such as NRR, logo retention, and utilization • Experience managing escalations and recovering at-risk accounts • Ability to work independently, manage a complex book of business, and help improve team processes • Interest in mentoring and supporting other team members • Discretion and sound judgment when working with executives, high-net-worth individuals, and sensitive personal information • Willingness to travel to meet with clients when needed

🏖️ Benefícios

• 100% Remote Company, within the USA • Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. • Health Savings Account with company contribution for eligible medical plans. • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match. • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend