Senior Enterprise Relationship Manager

🕒 Fevereiro 18

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BLACKCLOAK

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🔒 Cibersegurança

☁️ SaaS

💰 $11.000.000 Series A em 2021-07

Cybersecurity • SaaS

BLACKCLOAK é uma plataforma de cibersegurança e privacidade de concierge premiada, focada em fornecer serviços de proteção executiva digital. A plataforma é projetada para proteger indivíduos, famílias e corporações de ameaças cibernéticas, assegurando dispositivos pessoais, redes domésticas e dados privados. A BLACKCLOAK atende indivíduos de alto valor, incluindo executivos e empresas, oferecendo soluções de cibersegurança personalizadas para mitigar riscos associados a dispositivos conectados à internet e vulnerabilidades de dados pessoais. Com um aplicativo e painel abrangentes, a BLACKCLOAK fornece monitoramento de segurança em tempo real e resposta a incidentes, ajudando a proteger vidas digitais contra ataques cibernéticos.

Descrição

• Develop and maintain strong relationships with enterprise clients, serving as the main point of contact for their cybersecurity needs. • Understand clients’ business objectives and proactively identify opportunities to deliver value and enhance their cybersecurity posture. • Collaborate with the sales, delivery and security teams to ensure seamless onboarding and implementation of BlackCloak solutions. • Provide ongoing support and consultation to clients, ensuring they maximize the value of our services. • Monitor client accounts and analyze data to identify potential issues and recommend solutions. • Prepare and deliver regular reports and performance reviews to clients. • Act as an advocate for clients within the company, ensuring their needs are met and addressing any concerns. • Unify the customer journey, ensuring a seamless and consistent experience for clients, while also providing value to the customer champion who advocates for our services within their organization. • Demonstrate creative problem-solving abilities and maintain a “can-do” attitude, finding innovative solutions to challenges and actively contributing to the improvement of our customer success processes. • Stay up-to-date with industry trends and cybersecurity best practices to provide expert guidance to clients. • Collaborate with cross-functional teams to resolve client issues and improve the overall customer experience.

🎯 Requisitos

• Bachelor’s degree in a relevant field; advanced degree is a plus. • 5+ years experience in a customer success or account management role, ideally with a focus on enterprise clients. • Strong understanding of cybersecurity concepts and technologies. • Exceptional communication and interpersonal skills. • Ability to analyze data and draw meaningful insights to drive client success. • Self-motivated, results-oriented, and able to work independently. • Excellent problem-solving and decision-making abilities. • Exceptional organizational and time management skills. • Willingness to travel to meet with clients when necessary • Previous experience working with high-net-worth individuals or executives.

🏖️ Benefícios

• 100% Remote Company, within the USA • Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. • Health Savings Account with company contribution for eligible medical plans. • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match. • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend