Client Success Manager

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🕒 Julho 29

🏄 California, New York – Remoto

🏄 California – Remote 🗽 New York – Remote

💵 $50.000 - $80.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Bloom Growth™

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Bloom Growth™ é uma empresa que combina um sistema operacional de negócios comprovado, coaching especializado e software em nuvem para ajudar pequenas e médias organizações a crescer mais rapidamente. Sua plataforma oferece ferramentas estruturadas para reuniões (semanais, individuais), atas de reuniões automatizadas, acompanhamento de metas e métricas, fluxos de trabalho e tarefas, integrações (Zapier), organogramas e documentos centralizados, tudo guiado por Bloom Growth Coaches que entregam coaching e suporte à implementação.

Descrição

• Manage a portfolio of customer accounts, driving adoption, retention, and expansion • Execute proactive outreach aligned to client goals, milestones, and business outcomes • Lead onboarding engagements and help customers achieve meaningful adoption milestones • Conduct customer success reviews to identify adoption gaps, opportunities, and next steps • Identify at-risk accounts and implement recovery plans to improve customer outcomes • Facilitate customer conversations focused on business outcomes and value realization • Design and execute scalable customer engagement initiatives, including campaigns, automations, and office hours • Identify and pursue expansion and referral opportunities within existing accounts • Maintain accurate customer records and account activity within HubSpot • Share customer insights and feedback with internal stakeholders • Partner cross-functionally with Customer Experience, Product, Sales, and Marketing teams to improve customer outcomes

🎯 Requisitos

• 2–3 years of experience in client success, account management, or a related role • Experience managing multiple customer accounts in a high-volume environment • Demonstrated ability to independently manage client initiatives from start to finish • Strong ability to lead structured business conversations and identify opportunities for improvement • Proficiency with CRM systems, preferably HubSpot • Excellent written and verbal communication skills • Ability to thrive in a fully remote work environment • Experience in a SaaS (Software-as-a-Service) environment (Preferred) • Bilingual in Spanish (Preferred) • Experience supporting customer retention, adoption, or expansion initiatives (Preferred)

🏖️ Benefícios

• 100% remote work environment • Medical, dental, vision, and life insurance • 401(k) with employer match (immediate eligibility) • Unlimited PTO • Volunteer Time Off • Paid parental leave • Professional development opportunities • Company-paid holidays