Enterprise Customer Success Manager

🕒 Julho 28

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DAT Freight & Analytics

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

📦 Logística

🚗 Transporte

Logistics • Transport • Analytics

DAT Freight & Analytics é um fornecedor líder de serviços de mercado de frete rodoviário e de análise de dados na América do Norte. A empresa opera a maior rede de transações de frete, oferecendo soluções para transportadoras, corretores e embarcadores para combinar cargas com caminhões de forma eficiente a tarifas ótimas. Com serviços como faturamento de frete, quadros de cargas, análises de tarifas e cartões de combustível, a DAT apoia a indústria de logística e transporte ao fornecer insights críticos de mercado e ferramentas operacionais. Fundada em 1978 e sediada em Beaverton, Oregon, a DAT é uma unidade de negócios da Roper Technologies.

Descrição

• Own retention, expansion, and growth metrics for a portfolio of high-value enterprise accounts, driving measurable outcomes in customer satisfaction and revenue growth. • Serve as the primary post-sales consultant, conducting comprehensive workflow analyses to optimize how customers leverage DAT products and services within their operations. • Partner closely with Enterprise Sales teams as a key member of the deal team, providing technical expertise and customer insights throughout the sales process. • Design and deliver value-focused training programs and onboarding experiences tailored to enterprise customer needs and use cases. • Proactively identify expansion opportunities by analyzing customer usage patterns, business challenges, and growth trajectories. • Build and maintain executive-level relationships with key stakeholders at assigned accounts, serving as their strategic advisor on DAT solutions. • Collaborate cross-functionally with Product, Engineering, and Support teams to advocate for customer needs and drive product improvements. • Contribute to the development of customer success best practices, playbooks, and success metrics that can be scaled across the organization.

🎯 Requisitos

• Bachelor's degree required, with preference for business, logistics, or technology focus. • 5-7 years of experience in customer success, account management, or consultative sales roles within SaaS organizations. • Proven track record of managing enterprise-level client relationships and driving measurable business outcomes. • Experience working with complex, multi-stakeholder customer environments and navigating enterprise decision-making processes. • Logistics or supply chain industry experience strongly preferred. • Exceptional verbal and written communication skills with ability to present to C-level executives. • Strong analytical mindset with experience using data to drive customer insights and business recommendations. • Self-motivated individual contributor who thrives in ambiguous, fast-paced environments. • Demonstrated ability to work collaboratively within cross-functional deal teams. • Proficiency with CRM systems, customer success platforms, and data analysis tools. • Willingness to travel up to 25% for customer meetings and industry events.

🏖️ Benefícios

• Medical, Dental, Vision, Life, and AD&D insurance • Parental Leave • Up to 20 days of paid time off starting in year one • An additional 10 holidays of paid time off per calendar year • 401k matching (immediately vested) • Employee Stock Purchase Plan • Short- and Long-term disability sick leave • Flexible Spending Accounts • Health Savings Accounts • Employee Assistance Program • Additional programs - Employee Referral, Internal Recognition, and Wellness • Free TriMet transit pass (Beaverton Office) • Competitive salary and benefits package • Work on impactful projects in a cutting-edge environment • Collaborative and supportive team culture • Opportunity to make a real difference in the trucking industry • Employee Resource Groups