Senior Client Success Manager

Vaga não está no LinkedIn

🕒 Julho 28

🐎 Kentucky – Remoto

🐎 Kentucky – Remote

💵 $115.000 - $130.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Virtual Peaker

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

⚡ Energia

💰 $16.600.000 Series A em 2022-02

Consulting • Logistics • Energy

A Virtual Peaker é uma empresa de tecnologia especializada em fornecer uma plataforma de ponta a ponta baseada na nuvem para que concessionárias modernas gerenciem e otimizem recursos energéticos distribuídos (DERs). Sua plataforma foca na criação de usinas de energia virtuais, na habilitação de programas de resposta à demanda e no aprimoramento da resiliência da rede. Eles trabalham com concessionárias de capital aberto, concessionárias municipais e cooperativas para aproveitar dispositivos inteligentes em residências e aumentar o engajamento dos clientes. A Virtual Peaker ajuda as concessionárias a modernizar suas redes através de soluções como carregamento de veículos elétricos (EV), processamento de incentivos e previsão de demanda.

Descrição

• Cultivate, manage, and expand relationships with Virtual Peaker’s innovative utility client network while maintaining a personal touch with every interaction • Oversee program rollouts and guide coordination and project management as Virtual Peaker grows its client portfolio • Collaborate with the Sales, Development, Marketing, Product, and our manufacturer network to ensure consistent expectation setting, project execution, product positioning, and contract expansion • Improve internal processes to track, manage, and respond to client questions, product feedback, and requests with an emphasis on friendly responsivity and proactive engagement • Contribute directly to the development of strategies to meet internal growth targets and the development of the department’s client satisfaction scores, standard operating procedures, and other key indicators for success • Coordinate with team members and departments to prioritize clients-reported issues and demands and maintain clear communication with clients • Other duties, as assigned, that further aid Virtual Peaker in building the utility of the future

🎯 Requisitos

• Bachelor's degree from an accredited institution • 8+ years of experience in consulting, customer service, sales, account management, project management, or a combination thereof • Energy/Utility industry experience required • Strong understanding of the utility/energy space • Impeccable attention to detail and follow-through • Experience and knowledge of how distributed energy resources (DERs) can be connected, controlled, and leveraged to modernize and green the electric grid • Experience working within a web-based CRM ecosystem such as Salesforce, or Hubspot. • Experience with Google Suite, Slack, and other online collaboration tools • A collaborative and growth-oriented mindset that thrives when quickly learning new things • A sense of ownership and pride in one’s performance and impact on the company’s success • A critical mind and problem-solving skills • Good time-management skills • Nice to have: Experience working remotely • A knack for data analysis

🏖️ Benefícios

• Full remote position, with remote-work stipend. • Competitive salary + Equity • Full benefits medical, dental, vision, 401k • Generous vacation time, sick leave, and holidays • Diverse and inclusive community for everyone