Senior Customer Success Manager – IAM/IGA

🕒 Julho 28

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Saviynt

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2010

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $130.000.000 Private Equity Round em 2021-09

Healthcare • Consulting • Logistics

A Saviynt é uma provedora líder de soluções de gestão de identidades e acessos (IAM) baseadas em nuvem. Sua plataforma, conhecida como Identity Cloud, oferece governança abrangente de identidades, administração e governança de acesso a aplicativos. As soluções da Saviynt são focadas na gestão segura de identidades, garantindo conformidade, modernizando sistemas legados e dando suporte a ambientes multi-nuvem. Eles atendem a uma ampla gama de indústrias, incluindo saúde, serviços financeiros e setores governamentais. Alavancando IA/ML, a Saviynt oferece insights e análises aprofundadas para maior segurança de identidade. Eles são reconhecidos por suas robustas capacidades em governança e administração de identidades, ajudando organizações a gerenciar e proteger de forma eficiente identidades de empregados, contratados, parceiros e máquinas.

Descrição

• Serve as the primary point of contact for customers after implementation. • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. • Plan education for customers on new features and releases. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

🎯 Requisitos

• Knowledge and experience in Identity and Access Management (IAM) preferred; cybersecurity and/or compliance background also very valuable. • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. • History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. • Tenacious desire to see customers succeed and thrive. • Previous experience within a customer success role within a SaaS organization. • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. • Experience in process improvement, decision-making, planning, analysis, and service excellence. • Available to customer sites, as needed (up to 50%)

🏖️ Benefícios

• Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials