Customer Success Manager – Mid-Market

🕒 Julho 28

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $76.500 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Scribe

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

☁️ SaaS

⚡ Produtividade

🏢 Corporativo

SaaS • Productivity • Enterprise

Scribe é uma plataforma de automação de fluxo de trabalho que melhora a produtividade da equipe ao criar e compartilhar automaticamente guias passo a passo para processos internos. Projetada para equipes de operações, atendimento ao cliente e RH, simplifica a documentação, treinamento e integração, aproveitando a IA para gerar SOPs, materiais de treinamento e visões gerais de processos. Scribe permite que as organizações centralizem seu conhecimento, reduzam o tempo de treinamento e melhorem a conformidade com seus recursos fáceis de usar e integrações em várias plataformas.

Descrição

• Own a portfolio of Mid-Market accounts across the full customer lifecycle — onboarding, adoption, expansion, and renewal — with accountability for retention and revenue growth • Design and run onboarding and enablement programs that get customers to their first meaningful outcomes quickly and build momentum for broader rollout • Identify expansion opportunities within your book by understanding how customers work and connecting unmet needs to Scribe's capabilities • Lead business reviews that tie Scribe's impact to the outcomes customers care about, and use those conversations to deepen relationships and surface new use cases • Partner with Sales, Product, Marketing, and Support to close the loop on customer feedback, flag risk early, and contribute to the processes that make the CS motion more repeatable • Build the kind of trusted advisor relationships that make renewals a formality rather than a negotiation

🎯 Requisitos

• Has 3 to 6 years in Customer Success, Account Management, or a customer-facing SaaS role, with hands-on experience managing the full customer lifecycle • Has owned renewals and expansion opportunities and can speak to how they moved the metrics that mattered • Connects product capabilities to real business problems — comfortable translating what Scribe does into outcomes that resonate with both technical users and business stakeholders • Highly organized and able to manage a full portfolio without letting anything slip — proactive by default, not reactive • Asks good questions before jumping to answers, and brings a consultative approach to every customer interaction • Thrives in environments where the playbook is still being written and builds process rather than waiting for it

🏖️ Benefícios

• Health, dental, and vision insurance for you and your dependents • Flexible paid time off and company holidays • 401(k) • Paid parental leave • Commuter benefits • Home office stipend