Senior Client Success Manager – Pharma

🕒 Julho 28

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Outcomes®

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

A Outcomes é uma empresa de tecnologia em saúde que oferece uma plataforma clínica de farmácia unificada e de engajamento do paciente, conectando farmácias, pagadores, prestadores e companhias farmacêuticas. Seu conjunto inclui sistemas de gestão de farmácias (Rx30, ComputerRx), telefarmácia (TelePharm), URA, ferramentas de engajamento e adesão de pacientes, gerenciamento de terapia medicamentosa, reconciliação e serviços clínicos que ajudam as farmácias a rentabilizar oportunidades clínicas e melhorar a adesão. A Outcomes destaca sua escala (70M+ pacientes, 48K+ farmácias, 68K+ locais de prática) e promove receita/diversificação para farmácias enquanto permite que pagadores e farmacêuticas acessem pacientes no ponto de atendimento.

Descrição

• Serve as the primary post-sales point of contact and relationship owner for assigned pharma clients, ensuring continuity from contract execution through implementation, reporting, renewal, and expansion • Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions • Develop and maintain strong relationships with pharma clients to establish a trusted partnership • Represents the client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs • Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs • Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client

🎯 Requisitos

• Minimum years of work experience: 5 years • Minimum level of education or education/experience: Bachelors or equivalent work experience in Account Management within the Pharma Pharmacy segment • Experience supporting managed operational and client success activities for high-value pharma contracts and programs • Working knowledge of the US healthcare and insurance system, including the roles of patients, providers, payers, pharmacies, and other stakeholders involved in access to benefits • Demonstrates professional communication, phone etiquette, and relationship-building skills in internal and external interactions • Ability to work efficiently in Microsoft Office tools, including PowerPoint for client-ready presentations, Excel for tracking and reporting, Outlook for professional communication and calendar management, and Microsoft Teams for collaboration, meeting coordination, and internal alignment. • Experience using SharePoint to organize, access, and maintain shared documentation, client materials, process resources, and cross-functional project information. • Demonstrates adaptability and strong collaboration skills in a fast-paced, evolving work environment.

🏖️ Benefícios

• Medical, Dental and Vision Plans • Voluntary Benefits • HSA & FSA • Fertility & Family Planning Benefits • Paid Parental Leave • Adoption Assistance Program • Employee Resource Groups • Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates • 11 Paid Holidays • Corporate Wellness Program • 401k Employer Match & Roth Option Available