Customer Success Manager

🕒 Julho 28

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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RealTime eClinical Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

🏥 Saúde

🧬 Biotecnologia

💰 Private Equity Round em 2022-01

Healthcare • Biotechnology

A RealTime eClinical Solutions é um fornecedor líder de tecnologia de nível empresarial, facilitando ensaios clínicos globais com uma plataforma eClinical abrangente. Desenvolvida especificamente para sites de pesquisa clínica, redes de sites, centros médicos acadêmicos, patrocinadores e CROs, a plataforma vai além do CTMS tradicional para capacitar fluxos de trabalho de pesquisa e negócios para ensaios clínicos modernos.

Descrição

• Be the primary point of contact for our most strategic customers. • Ensure customers maximize the value of our eClinical software. • Drive customer satisfaction, retention, and growth by providing expert guidance, proactive support, and strategic insights. • Build strong relationships with key stakeholders to understand their needs and deliver tailored solutions. • Conduct regular proactive meetings with customers to understand challenges and drive plans. • Develop and execute customized success plans that drive customer engagement and satisfaction. • Gain deep knowledge of RealTime’s eClinical software and provide expert guidance. • Collaborate with sales, products, and support teams to address client needs and escalate issues as necessary. • Track and report on metrics and KPIs, including usage and satisfaction.

🎯 Requisitos

• Bachelor’s degree in a related field (e.g., Life Sciences, Business, Information Technology) or equivalent experience. • 5+ years of experience in customer success, account management, or a related role within the clinical trials or healthcare software industry. • Strong understanding of clinical trial operations and regulations. • Proven track record of managing and growing strategic accounts. • Excellent written and verbal communication skills – comfortable communicating with stakeholders of varied backgrounds and levels of seniority. • Adept at turning qualitative and quantitative data into compelling stories. • Experienced in analyzing data and presenting compelling presentations in Quarterly Business Reviews. • Ability to understand complex software and technical concepts. • Proficiency with Salesforce and a desire to learn new technologies. • A detail-driven project manager with strong planning and implementation skills. • Ability to travel is needed to meet with key accounts (up to 15%).

🏖️ Benefícios

• Health insurance • Long-term disability • Life policy • Unlimited Paid Time Off • 10 paid Holidays • Paid Parental Leave • Work Anniversary Bonus • Participation in the Employee of the Quarter Program • Monthly $100 Connectivity Stipend Reimbursement • RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.