Enterprise Customer Success Manager

🕒 Julho 28

🗽 New York – Remoto

🗽 New York – Remote

💵 $150.000 - $180.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Growth Protocol

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2024

🤖 Inteligência Artificial

☁️ SaaS

🏢 Corporativo

Artificial Intelligence • SaaS • Enterprise

A Growth Protocol é uma plataforma de raciocínio empresarial que utiliza IA neuro-simbólica para auxiliar grandes organizações a tomarem decisões explicáveis, auditáveis e governadas. Combina uma camada de dados unificada, um motor de raciocínio neuro-simbólico (regras simbólicas e grafos de conhecimento combinados com aprendizado neural), inteligência de decisão com trilhas de auditoria completas e fluxos de trabalho de agentes autônomos que ampliam os resultados das decisões ao longo do tempo. A empresa foca em casos de uso empresariais (seguros, consumidor & CPG, indústrias) e enfatiza segurança e conformidade (SOC 2 Tipo II, AES-256, GDPR), alianças estratégicas (EY, NVIDIA Inception, Databricks) e presença no WEF Davos 2026 e expansão europeia (Londres e Munique). A plataforma é entregue como um produto de nível empresarial que demonstra impacto mensurável para os clientes (por exemplo, crescimento lucrativo de mais de $170M entregue, 20x ROI para os clientes) e foca em substituir saídas de LLM de caixa preta por raciocínio de decisão governado.

Descrição

• Own and expand relationships with VP and C-level stakeholders across Strategy, Innovation, Market Intelligence, and Digital Transformation teams. Act as a strategic advisor capable of understanding complex business objectives and aligning Growth Protocol's capabilities to high-impact use cases. • Develop a deep understanding of Growth Protocol's technical capabilities and serve as the technical translator between client stakeholders and our internal product, engineering, and delivery teams. • Lead customer engagements from onboarding through expansion by orchestrating success plans, roadmaps, and outcomes that align platform adoption to measurable ROI. Accountable for NRR, adoption, usage, and strategic expansion within your accounts. • Serve as the connective tissue between Sales, Delivery, Product, and FDE teams—co-developing client growth strategies, surfacing platform gaps, and driving product evolution via customer feedback. • Help clients unlock new applications and workflows using Growth Protocol's proprietary neuro-symbolic reasoning engine. Guide teams through use case discovery, platform integrations, and decision-making frameworks. • Proactively generate customer success stories, co-marketing opportunities, and references in partnership with sales and marketing.

🎯 Requisitos

• 5–10 years of experience in Customer Success, Strategic Consulting, or Technical Account Management within high-growth B2B SaaS, AI, or analytics companies. • Proven experience managing $1M+ enterprise ARR accounts with VP and C-level stakeholder visibility. • Strong technical acumen—comfortable working across product architectures, data pipelines, APIs, dashboards, and AI models. Prior experience with AI/ML, analytics platforms, or complex SaaS workflows is highly preferred. • Executive presence, outstanding communication, and the ability to confidently drive boardroom-level conversations. • Demonstrated success in increasing NRR by leading value-based adoption, identifying whitespace opportunities, and influencing renewal/expansion strategies. • Excellent project management and cross-functional coordination skills; able to navigate complexity and ambiguity while aligning internal teams to customer outcomes.

🏖️ Benefícios

• Competitive compensation and equity in a rapidly growing company • 100% Company Paid Health, Dental, and Vision Insurance • 401K Matching • Hybrid Work Schedule in NYC, or Remote • Pet-friendly office