Customer Success Manager

🕒 Julho 28

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $65.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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LNS Research

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

🍽️ Alimentos e Bebidas

📦 Logística

Healthcare • Food & Beverage • Logistics

A LNS Research é a principal empresa de pesquisa e consultoria para as maiores companhias industriais do mundo.

Descrição

• Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value • Own client retention outcomes and drive renewals in partnership with Industry Principals • Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements • Collaborate with Industry Principals and the analyst team on account strategy and sales alignment • Serve as the internal voice of the customer, channeling client feedback to the research and events team • Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral • Recruit customer speakers and drive industrial customer attendance at LNS flagship event

🎯 Requisitos

• Proven customer success experience with the proven ability to drive renewal through engagement • Minimum of 2-4 years experience in client-facing, account management, or customer success roles • Prior experience in an advisory, research, or professional services firm preferred • Experience managing a defined book of business with retention accountability • Bachelor’s degree required • Strong understanding of manufacturing and/or supply chain operations • Outstanding critical thinking and strategic planning skills • Proven ability to recognize unspoken client needs and convert those insights to opportunities • Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies. • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications. • Proficiency with using AI Tools in daily work execution • Strong professional written, verbal, and presentation skills.

🏖️ Benefícios

• Medical, Dental & Vision coverage • Participation in company option plan • Company Paid Life Insurance • Short- & Long-Term Disability coverage • 401(k) with Company Match • Flexible Spending Account • Company Paid Tele-Heath Program • Flexible PTO with 11 paid Holidays • Employee Assistance Program • Employee Perks Discount Program • Flexible and supportive working environment