Guest Experience Manager

🕒 Julho 27

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Bocobay

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🏨 Hospitalidade

✈️ Turismo

🏠 Imobiliário

Hospitality • Travel • Real Estate

A Bocobay é uma empresa de aluguel de temporada e gestão de resorts no Caribe. Opera resorts, casas particulares, vilas e condomínios (sob as marcas Bocobay Resorts e Bocobay Private Homes) e oferece estadias de férias em ilhas e serviços de gestão de locação, com presença em Aruba e outras ilhas do Caribe. O conteúdo do site enfatiza a gestão de aluguéis de temporada, listagens de propriedades e estadias para hóspedes.

Descrição

• Own everything related to guest communications and satisfaction at Bocobay. • Serve as the escalation point for difficult guest situations. • Manage and coach a distributed guest communications team. • Continuously raise the bar on how we communicate with guests. • Create a high-performance culture within the guest communications team. • Work closely with the Quality Assurance lead to improve team performance. • Manage scheduling and coverage to ensure fast responses to guests. • Follow up diligently to ensure issues are resolved end-to-end.

🎯 Requisitos

• 5+ years in a guest-facing hospitality or customer experience role, with at least 2 years managing a team. • Native or near-native fluency in both English and Spanish. • Exceptional verbal and written communication skills. • Strong people manager: you know how to build trust with a distributed team. • Highly organised with excellent follow-through. • Comfortable with ambiguity and fast-paced environments. • Familiarity with vacation rental or OTA platforms (Airbnb, Booking.com, Expedia) is a strong plus. • Experience with tools such as Hostaway, Breezeway, Conduit or similar PMS/CRM platforms is a plus. • A genuine passion for hospitality and delivering exceptional guest experiences.

🏖️ Benefícios

• A company that genuinely invests in its people — we promote from within and back those who show initiative. • Competitive compensation.