Director of Scaled Advising

🕒 5 dias atrás

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Bottom Line

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1997

📚 Educação

🤝 Sem Fins Lucrativos

Education • Non-profit • Community Development

A Bottom Line é uma organização sem fins lucrativos dedicada a apoiar estudantes universitários de primeira geração de comunidades carentes, oferecendo programas personalizados de orientação para a faculdade. Sua missão é guiar os estudantes durante o processo de aplicação para a faculdade, ajudá-los a enfrentar desafios acadêmicos e pessoais, e garantir que se formem prontos para o mercado de trabalho com mínima dívida. Com forte foco em mentoria e empoderamento, a Bottom Line transforma a vida dos estudantes adaptando seus serviços para atender às necessidades e aspirações de carreira individuais.

Descrição

• The Director of Scaled Advising leads Bottom Line's national scaled, virtual advising programs, including Bluprint and Get Schooled advising. • Bluprint is Bottom Line's scalable, light-touch advising program that supports students through college using digital tools, targeted outreach, and on-demand human support. • Get Schooled advising provides free, digital-first college and career guidance through personalized texting, content, and on-demand human and AI-supported advising. • This role sets strategy, quality standards, and the operating model for advising at scale, ensuring students receive high-quality, relationship-driven support through tech-enabled channels. • The Director leads a high-performing Scaled Advising team and serves as a key program voice on digital advising tools, informing the CPO and the MD, Program Strategy & Fidelity on opportunities and requirements, coordinating user testing of new tools, and partnering with the Transformation team to ensure tools support strong advising practice and student experience. • As a key voice in Bottom Line's commitment to scaling with quality, the Director shapes how scaled, virtual advising evolves to serve more first-generation, low-income students each year. • This role reports to the Managing Director, Program Operations. • Set the strategy, quality standards, and operating model for Bottom Line's national scaled advising across Bluprint and Get Schooled. • Define expectations for advisor practice, communication cadence, student experience, and case management across all virtual channels. • Set student outcome targets and operating KPIs that guide team performance. • Lead the ongoing evolution of the scaled advising model, ensuring it scales without losing relational quality. • Drive efficiencies in workflows and case management across virtual services, reducing advisor burden and improving response time and student experience. • Monitor scaled communications performance, identify content and workflow gaps, and recommend improvements. • Lead the Scaled Advising sub-team, including direct reports. • Partner closely with the Director, Success & Career Program Operations to coordinate handoffs and shared accountability for student outcomes. • Use engagement data, outcome metrics, and advisor/student feedback to refine the scaled advising model. • Represent Bottom Line externally on scaled advising, at conferences, with funders, and peer organizations across the college access and success ecosystem.

🎯 Requisitos

• Bachelor's degree or equivalent experience. • 8+ years of progressive experience in college access, college success, or comparable youth-serving programs, with at least 3 years in a leadership role. • Demonstrated track record leading advising teams in distributed, virtual, or scaled-delivery contexts. • Subject matter expertise across college access, financial aid, college persistence, and or early-career launch, particularly for first-generation and low-income students. • Experience leveraging technology, behavioral science, and/or AI tools in student-facing programming. • Strong analytical skills; comfort using engagement data, outcome metrics, and student feedback to inform program decisions. • Excellent written and verbal communication skills; able to represent Bottom Line credibly to advisors, students, partners, funders, and executive audiences. • Ability to partner cross-functionally and lead through influence, including with peers in Strategy & Fidelity, Program Operations, and Transformation. • Work authorization required. • Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values • Preferred: • Prior experience leading scaled or virtual advising at scale. • Familiarity with advising, communications, and CRM platforms used in scaled student support (for example, Mainstay or Element451 texting platforms and Salesforce / NPC or comparable systems). • Familiarity with AI agents, chatbots, or behavioral-science / nudge research applied to youth audiences. • Experience working in research, evaluation, or RCT-readiness contexts. • Lived experience or deep professional relationships in first-generation and low-income communities.

🏖️ Benefícios

• Learn about our benefits here .