National Technical Support

🕒 6 dias atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $90.000 - $95.000 / ano

⏰ Tempo Integral

🟢 Júnior

📞 Engenheiro de Suporte

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Brainlab

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

💰 Private Equity Round em 2018-09

Consulting • Logistics • Manufacturing

A Brainlab é uma pioneira em tecnologia médica digital, fundada em 1989 e com sede em Munique. A empresa emprega 2200 pessoas em 25 locais ao redor do mundo. A Brainlab atende médicos, profissionais de saúde e seus pacientes em mais de 6300 hospitais em 122 países. A Brainlab cria soluções médicas baseadas em software que digitalizam, automatizam e otimizam fluxos de trabalho clínicos para neurocirurgia, coluna, trauma, craniomaxilofacial (CMF), cirurgias gerais e vasculares, bem como radioterapia e radio cirurgia. Os principais produtos se concentram em navegação cirúrgica, radioterapia, integração de sala de operação digital e troca de informações e conhecimentos. O sistema operacional de estrutura aberta da Brainlab permitirá que terceiros desenvolvam aplicativos médicos para avançar ainda mais no campo da computação espacial e realidade mista. A Brainlab é comprometida em causar impacto na saúde. A empresa conecta oportunidades de tecnologias digitais emergentes para transformar a saúde em larga escala e ajudar a melhorar a vida dos pacientes ao redor do mundo.

Descrição

• Perform installations, inspections, verification, corrective maintenance, and preventive maintenance for products • Provide second-level field service support for platforms and software • Investigate technical data, recognize trends, and manage escalated cases • Maintain and submit technical records and documentation according to regulatory requirements • Resolve product issues through detailed analysis and engineering expertise • Manage team schedules for efficient resource allocation across installation, service, and preventive maintenance needs • Meet or exceed customer needs through customer management skills and technical expertise • Handle customer complaints and coordinate with appropriate authorities or departments • Drive continuous technical skill development of regional service teams • Provide feedback to Product Support Engineers to support product and process improvements • Lead new-product introductions through customer soft-launch programs • Participate in developing and delivering technical training • Coordinate expert company resources for installation or service activities • Participate in special projects • Complete company and product training required to maintain certification • Conduct Remote Performance Reviews • Provide escalated-case troubleshooting and remote regional support • Mentor the team and assess individual and team performance • Travel domestically approximately 50%

🎯 Requisitos

• Must be based in the Mountain or Pacific time zone • B.S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information Management • 1 year of experience in engineering or field service-related functions with medical devices • 1 year of experience with medical linear accelerators or microwave RF systems and computer networks • 1 year of experience applying electrical, mechanical, and biomedical engineering principles to troubleshooting without complete technical documentation • 1 year of experience with test equipment and hand tools, including oscilloscopes and multimeters • Ability to complete company and product training to maintain certification • Ability to travel domestically 50% • Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites, subject to legally allowed exemptions • Must be legally eligible to work in the United States; Brainlab participates in E-Verify

🏖️ Benefícios

• Medical insurance • Dental insurance • Life insurance • Long-term disability (LTD) insurance • Short-term disability (STD) insurance • Matching 401(k) benefits • Business casual environment • Competitive compensation package